Internal Sales Coordinator – Engineering

White Label Recruitment Ltd; Cleckheaton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Highly Competitive Salary

Discretionary bonus up to 10%

25 days holiday

Hybrid working after training

Early finish every Friday

37.75-hour working week

Long-term opportunity in established工程

Job summary

White Label Recruitment Ltd is seeking an Internal Sales Co-ordinator to join its engineering commercial team. You will handle customer enquiries from initial contact through to quotation and order, build relationships with existing customers and work closely with internal teams to ensure excellent service.

The role suits someone with experience in internal sales, quotations, order processing or customer account management within engineering or industrial environments, with hybrid working after

Qualifications

• Experience dealing directly with customers within a commercial environment.
• Experience preparing quotations and/or processing orders.
• Strong communication and relationship-building skills.
• Good organisational and problem-solving abilities.
• Confidence managing your own workload and priorities.
• Proficiency in Microsoft Word, Excel and Outlook.
• A proactive and commercially minded approach.

Responsibilities

• Handling incoming customer enquiries by phone and email.
• Preparing and issuing quotations.
• Proactively following up outstanding quotations and opportunities.
• Processing customer orders accurately and efficiently.
• Managing customer requirements from initial enquiry through to order.
• Building and maintaining strong relationships with existing customers.
• Identifying opportunities to develop accounts and increase business.
• Providing product and technical information to customers.
• Liaising with internal departments on technical and commercial enquiries.
• Maintaining accurate customer, quotation and order information.
• Resolving customer queries and providing a high level of service.
• Supporting the wider internal sales and commercial team.
• Contributing to continuous improvement across the department.

Skills

Customer communication

Quotations

Order processing

Account relationship management

Commercial environment experience

Tools

CRM/ERP systems

Job description

Internal Sales Co-ordinator – Engineering

Are you experienced in internal sales, sales administration, quotations or order processing within an engineering or industrial environment?

We’re recruiting for a well-established engineering business looking to add an Internal Sales Coordinator to its commercial team.

This is a varied role where you’ll manage customer enquiries from initial contact through to quotation and order, build relationships with existing customers and work closely with internal teams to ensure customers receive an excellent level of service.

It would suit someone currently working for an engineering manufacturer, distributor or technical product supplier who is looking for a long-term opportunity with progression and the chance to develop their commercial experience.

The Role

• Handling incoming customer enquiries by phone and email
• Preparing and issuing quotations
• Proactively following up outstanding quotations and opportunities
• Processing customer orders accurately and efficiently
• Managing customer requirements from initial enquiry through to order
• Building and maintaining strong relationships with existing customers
• Identifying opportunities to develop accounts and increase business
• Providing product and technical information to customers
• Liaising with internal departments on technical and commercial enquiries
• Maintaining accurate customer, quotation and order information
• Resolving customer queries and providing a high level of service
• Supporting the wider internal sales and commercial team
• Contributing to continuous improvement across the department

About You

We’re keen to speak with candidates with experience in internal sales, sales administration, sales support, quotations, estimating, order processing, technical sales support or customer account management.

You could currently be working for either an engineering manufacturer or engineering/industrial distributor.

You’ll ideally have:

• Experience dealing directly with customers within a commercial environment
• Experience preparing quotations and/or processing orders
• Strong communication and relationship-building skills
• Good organisational and problem-solving abilities
• Confidence managing your own workload and priorities
• Good Microsoft Word, Excel and Outlook skills
• A proactive and commercially minded approach

Experience using CRM or ERP systems would be advantageous.

Package & Benefits

• Highly Competitive Salary
• Potential to earn up to 10% discretionary bonus
• 25 days holiday
• Hybrid working once fully trained
• Early finish every Friday
• 37.75-hour working week
• Long-term opportunity within an established engineering business

Hybrid Working

The role will initially be fully office-based during training, which is expected to take approximately 3–6 months depending on the individual.

Once fully trained and signed off, the position will move to a hybrid arrangement with a minimum of two days per week in the office.

Relevant Experience

Previous experience within an engineering or industrial environment would be particularly beneficial. This could include working with mechanical or engineered components, pumps, valves, flow control, bearings, seals, gaskets or other associated technical products, either for a manufacturer or distributor.

Direct product experience isn't essential, and candidates from other technical or industrial sectors with strong internal sales experience are encouraged to apply.