Sales Office Manager

Thorpe Park Hotel & Spa; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Office Manager with a passion for people and business acumen. This role involves managing a motivated team to achieve challenging targets across various services, including events and spa treatments. You will be responsible for the booking process, performance monitoring, and driving the hotel's sales strategy. The company values a right-first-time approach and offers a supportive work environment with competitive salary and benefits. If you thrive in a customer-led atmosphere and possess strong leadership skills, this opportunity is perfect for you.

Benefits

Wagestream access

28 days annual leave

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Proven experience in managing and motivating teams to achieve KPIs.
• Strong leadership skills with a focus on customer satisfaction.

Responsibilities

• Manage booking processes for various services including events and spa treatments.
• Oversee team performance and ensure KPIs are met.

Skills

Team Management

Sales Strategy Development

Customer Service

Performance Monitoring

Education

Experience in Sales Management

Job description

Job Description

Forward-thinking Sales Office Manager wanted with a passion for people and a head for business

We are looking for an experienced Sales Office Manager with a drive to motivate a team that can deliver challenging targets for enquiries, conversion, confirmed business, and repeat business.

Your day-to-day responsibilities:

• Manage the booking process and the cycle of enquiries within bedrooms, meetings, events & weddings, restaurant, spa, and spa treatments
• Oversee the control of rotas
• Manage and develop the team
• Be the point of contact for any business issues
• Monitor performance levels and provide direction to ensure KPIs are met

Who are we looking for?

As the Sales Office Manager, you will have the skills to manage and motivate a team to achieve their individual and collective KPIs.

This role requires working with a high level of detail, making vital business decisions, managing the day-to-day enquiries/booking process, and aftercare. A right-first-time approach is essential.

Developing and monitoring a team is key; you will be expected to report on KPIs that drive the hotel's sales strategy.

You should have strong leadership and influencing skills and enjoy working in a competitive, customer-led environment.

In return, we offer:

• A competitive salary, negotiable depending on experience
• Wagestream - access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

INDSPON

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