Sales Office Manager

Thwaites; Leeds; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Sales Office Manager to lead a dynamic team in a competitive environment. This role involves managing bookings, motivating staff, and ensuring KPIs are met to drive business success. With a focus on detail and a right-first-time approach, you will make vital decisions that impact the hotel's sales strategy. The company offers a rewarding career with opportunities for progression, competitive salary, and a supportive work environment. If you thrive on motivating teams and achieving results, this is the perfect opportunity for you.

Benefits

Wagestream - access to wages

28 days annual leave

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Qualifications

• Experience in managing and motivating a team to achieve KPIs.
• Strong leadership and influencing skills in a customer-led environment.

Responsibilities

• Manage booking processes and oversee team performance.
• Monitor KPIs to drive the hotel's sales strategy.

Skills

Team Management

Leadership Skills

Customer Service

Performance Monitoring

Business Decision Making

Job description

Forward thinking Sales Office Manager wanted with a passion for people and head for business

We are looking for an experienced Sales Office Manager with a drive to motivate a team that can deliver challenging targets for enquiries, conversion, confirmed business and repeat business.

Your day to day;

• Manage the booking process and the cycle of enquiries within bedrooms, meetings, events & weddings, restaurant, spa and spa treatments
• Overseeing the control of rotas
• Managing and developing the team
• Being the point of call for any business issues
• Monitoring performance levels and giving direction to ensure KPIs are met

Who are we looking for?

As the Sales Office Manager you will have the skills to manage and motivate a team of people to achieve their individual and collective KPIs.

For this role you will be working to a high level of detail, making vital business decisions, managing the day to day enquiries/booking process and aftercare. A right first-time approach is essential.

Being able to develop a team is key, you will be expected to monitor and report on KPIs that will ultimately drive the Hotel’s sales strategy.

You will have strong leadership and influencing skills and enjoy working in a competitive and customer-led environment.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment