Sales Office Leader: CRM, Process Improvement & Team Growth

Concept Recruitment Group Ltd; Liversedge; On-site; GBP 30,000 - 35,000; Full time

Job summary

Concept Recruitment Group Ltd in Liversedge, West Yorkshire, is recruiting an experienced Sales Office Manager to oversee the day-to-day Sales Administration and Customer Service function and to support the wider sales team. You will lead the team, ensure high standards of customer service, manage order processing, and drive process improvements.

Proficiency with Sage 200 and CRM systems is essential, and you will collaborate across Finance, Operations and Logistics.

Qualifications

• Experience leading a sales administration or customer service team.
• Proven leadership and people management skills.
• Excellent organisational and planning abilities.
• Experience using CRM systems.
• Sage 200 experience is essential.

Responsibilities

• Lead, manage and support the Sales Administration and Customer Service team.
• Oversee sales order processing and ensure timely, accurate delivery.
• Maintain the CRM system with accurate, up-to-date information.
• Identify opportunities to improve processes and drive sales growth.
• Produce regular reports on departmental performance.
• Coordinate with Finance, Operations and Logistics.
• Assist with recruitment, onboarding and training.

Skills

Sales administration

Customer service

Leadership

CRM systems

People management

Sage 200

Tools

Sage 200

CRM software

Job description

Concept Recruitment Group Ltd in Liversedge, West Yorkshire, is recruiting an experienced Sales Office Manager to oversee the day-to-day Sales Administration and Customer Service function and to support the wider sales team. You will lead the team, ensure high standards of customer service, manage order processing, and drive process improvements.

Proficiency with Sage 200 and CRM systems is essential, and you will collaborate across Finance, Operations and Logistics.