Sales Administrator

Hrgo-Recruitment; Ashford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual bonus (£4k) punctually paid

Office-based role

Job summary

Hrgo-Recruitment is seeking a Sales Administrator in Ashford for a permanent, office-based role Monday to Friday 09:00 - 17:00. Salary £28,000-£30,000 with an additional £4,000 annual bonus.

You will support the service team by promoting and selling service contracts, handling quotes, and maintaining customer records. Responsibilities include outbound calls, CRM management, and coordinating with engineers to ensure timely service delivery while driving revenue growth and high customer

Qualifications

• Experience in customer service and administration in an office environment.
• Comfortable making proactive outbound calls and following up on leads.
• Excellent communicator with strong interpersonal skills and ability to build rapport with customers at all levels.
• Highly organized with strong attention to detail and ability to manage competing priorities.
• Competent with CRM systems and MS Office (Excel, Word, Outlook).

Responsibilities

• Promote and sell service contracts, one off service visits and engineer call outs to existing and prospective customers.
• Proactively contact customers to generate service opportunities and follow up on leads.
• Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
• Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
• Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
• Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
• Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
• Produce regular reports on service sales performance, pipeline and account activity for the sales manager.

Skills

Customer service

Administration

Outbound calls

CRM

Interpersonal skills

Time management

Tools

CRM software

MS Office

Job description

Salary: GBP28000 - GBP30000 per annum

Job Title: Sales Administrator
Location: Ashford
Job Type: Permanent/Full time (Office based) Monday to Friday 09:00 - 17:00
Salary: £28,000 - £30,000 plus 4K per annum bonus

We are looking for a Sales Administrator to join our clients busy service team, focused on promoting and selling service contracts, one off service visits and engineer call outsto existing and prospective customers. This role combines account management and proactive sales activity with essential administrative duties to ensure excellent customer service and steady revenue growth.

Key responsibilities

• Promote and sell service contracts, one off service visits and engineer call outsto existing and prospective customers.
• Proactively contact customers (phone, email and CRM outreach) to generate service opportunities and follow up on leads.
• Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
• Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
• Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
• Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
• Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
• Produce regular reports on service sales performance, pipeline and account activity for the sales manager.

Skills and experience

• Proven experience in customer service and administration in a office environment.
• Comfortable making proactive outbound calls and following up on leads.
• Excellent communicator with strong interpersonal skills and the ability to build rapport with customers at all levels.
• Highly organised with strong attention to detail and ability to manage competing priorities.
• Competent with CRM systems and MS Office (Excel, Word, Outlook); quick to learn new systems.
• Target driven, resilient and customer focused with good problem-solving skills.

Please note due to the clients location, own transport is essential.