Sales Manager - Edinburgh

Tesla; Newbridge; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the automotive industry seeks a Sales Manager in Newbridge. The role includes leading a sales team, coaching staff, and ensuring an excellent customer experience. Ideal candidates will have strong sales performance, be capable of mentoring, and hold a valid UK driver's license. Join us in driving sales excellence while aligning with Tesla's mission.

Qualifications

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles.
• Excellent communication skills in English and local language.

Responsibilities

• Communicate and execute the vision and business strategies at your location.
• Coach and develop Sales Advisors.
• Analyze data to track and manage sales performance.

Skills

Sales Performance

Coaching

Organizational Skills

Communication

Influencing Skills

Education

Valid UK Driver's License

Job description

What To Expect

As a Sales Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Regional Lead in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You'll Do

Business Performance & Health

1. Communicate and execute the vision, business needs, and strategies at your location
2. Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
3. Participate in and lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
4. Analyze data to track and manage progress
5. Maintain operational overview and translate business needs to actions on the floor
6. Constantly search for improvement
7. Participate in all delivery related activities when and as needed
8. Champion change management in your store and local market
9. Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
10. Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

1. Responsible for ensuring all employees provide a best in class customer experience for every customer
2. Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
3. Partner with operations team on any key events or demand generation activities as needed
4. Manage customer escalations quickly and effectively
5. Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
6. Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
7. Ensure facility maintenance and showroom presentation adhere to the brand standard
8. Control store expenses continually striving to reduce costs

Employee Engagement & Development

1. Observe, review and continuously provide feedback on employee performance
2. Coach and mentor staff, introduce best practices and enable inclusion and team culture
3. Provide robust feedback and input on the performance of Sales Advisors in your market to your Regional Manager to ensure growth on the team
4. Support, implement and provide follow-up for all training
5. Assist with recruitment activities as needed
6. Ensure all employees adhere to Tesla policies and procedures
7. Escalate all people issues in a timely and effective manner

What You'll Bring

1. Strong sales performance and understanding of the business and products
2. Track record of coaching and mentoring sales or operational roles
3. In-depth knowledge of sales processes and ability to drive employees to exceed targets
4. Strong organizational skills
5. Unafraid to question and take lead
6. Ability to influence stakeholders and peers
7. Excellent communication skills in English and local language
8. Confident in learning and adapting to multiple technologies
9. Passionate about Tesla’s mission
10. Valid UK driver's license which has been held for 2 or more years