Sales Manager

Time Appointments Ltd; Norwich; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Company Car

In-House Life Coach and Wellbeing

Salary Sacrifice Pension Scheme

Enhanced Maternity and Paternity Leave

Cycle to Work Scheme

Exclusive Employee Discounts and Benef

Job summary

Time Appointments Ltd is seeking an experienced Sales Manager in the UK to own the customer journey from enquiry to vehicle handover and lead a customer-focused sales team. Reporting to the General Manager, you will drive day-to-day sales operations, service standards, and commercial performance.

This hands-on leadership role emphasizes people development, delivering results, and maintaining high operational standards within a busy automotive retail environment.

Qualifications

• Proven experience in automotive sales management.
• Excellent organisational and operational abilities.
• Strong communication and relationship-building skills.
• Commercially focused, results-driven approach.
• Genuine interest in the automotive sector and its development.
• Must hold a Full UK driving licence.

Responsibilities

• Lead, motivate, and develop a high-performing retail sales team.
• Take an active role in the customer journey and set high standards for customer engagement.
• Develop and implement sales strategies to maximise opportunities and achieve targets.
• Coach and mentor team members to improve performance.
• Monitor KPIs and performance data, identifying opportunities for improvement.
• Work closely with other departments to ensure a smooth process from vehicle preparation through to handover and aftercare.
• Maintain high standards of customer satisfaction and operational efficiency.

Skills

Leadership

People Development

Customer Journey

Sales Management

Automotive Industry

Communication

Relationship Building

Full UK Driving Licence

Job description

We are looking for an experienced Sales Manager to take ownership of the customer journey from initial enquiry through to vehicle handover.

Reporting to the General Manager, you will lead and develop a customer-focused sales team, oversee day-to-day sales operations, and ensure a consistently high standard of customer service and commercial performance.

This is a hands-on leadership role suited to someone who enjoys developing people, delivering results, and maintaining high operational standards.

Key Responsibilities

• Lead, motivate, and develop a high-performing retail sales team.
• Take an active role in the customer journey and set high standards for customer engagement.
• Develop and implement sales strategies to maximise opportunities and achieve targets.
• Coach and mentor team members to improve individual and overall performance.
• Monitor KPIs and performance data, identifying opportunities for improvement.
• Work closely with other departments to ensure a smooth process from vehicle preparation through to handover and aftercare.
• Maintain high standards of customer satisfaction and operational efficiency.

What You'll Bring

• Proven experience in automotive sales management.
• Strong leadership and people-development skills.
• A commercially focused, results-driven approach.
• Excellent organisational and operational abilities.
• Strong communication and relationship-building skills.
• A genuine interest in the automotive sector and its continued development.
• A commitment to delivering excellent customer experiences.
• Full UK driving licence.

Benefits:

• Life Insurance
• Company Car
• Access to an In-House Life Coach and Wellbeing Support
• Salary Sacrifice Pension Scheme
• Enhanced Maternity and Paternity Leave
• Cycle to Work Scheme
• Exclusive Employee Discounts and Benefits