Sales Manager

Rosewood London; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive holiday allowance

Company pension scheme

Private medical scheme

12 complimentary room nights and F&B"

Exclusive associate discounts

Job summary

Rosewood London is seeking a Sales Manager to join our proactive Sales team. You will drive sales through proactive activities, manage a portfolio of accounts, and position the hotel as a market leader in the luxury segment.

The role requires a proven track record in luxury hospitality sales, strong stakeholder management, and excellent English communication. You will maintain relationships, design creative approaches to win business, and maximise revenue across hotel outlets.

Qualifications

• Experience at managerial level in a high-pressure, dynamic environment.
• Proven background in Sales, Event Sales, or Services at a luxury hotel.
• Strong stakeholder management with ability to manage expectations.
• Proficient in Salesforce and Microsoft Office.
• Exceptional attention to detail and discretion.
• Excellent written and spoken English communication across channels.

Responsibilities

• Proactively drive business and manage relationships across a portfolio of accounts.
• Develop creative ideas and proposals to drive additional revenue.
• Penetrate market segments aligned with the sales strategy.
• Maintain client databases and build strong stakeholder relationships.
• Maximise hotel revenues through various avenues (Spa, F&B, etc.).
• Qualify, negotiate, and prepare contracts and addendums.
• Acquire and develop group and corporate transient business; monitor comp set and market intel.
• Ensure accurate handover to Group Services and capture activity in CRM.

Skills

Sales management

Stakeholder management

Salesforce

Microsoft Office

Attention to detail

English communication

Tools

Salesforce

Microsoft Office

Job description

We are currently looking for a Sales Manager to join our proactive Sales team at Rosewood London. Our Sales Managers are appointed to drive sales through proactive sales activities. This role plays an integral part in positioning Rosewood London as one of the city’s market leaders within the luxury segment.

Key expectations of this role are

• Proactively drive business and manage the relationship, saturation, and penetration of a portfolio of accounts.
• Think creatively to develop and design new ideas, applications, relationships etc., to continue driving business.
• Penetrate the allocated market segments through sales activities aligned with the overall sales strategy.
• Maintain the relevant aspects of our client database and building strong relationships with stakeholders in line with Rosewood’s philosophy of Relationship Hospitality.
• Take a proactive role in maximising revenues for the hotel where appropriate (e.g. Spa, Concierge/transportation, F&B outlets).
• Analyse, properly qualify, negotiate, and prepare proposals, contracts, and addendums according to hotel availability.
• Acquire, retain and develop group and corporate transient business for the hotel and understand the comp set and retrieve market intelligence.
• Secure contracts and first deposits for converted groups, following on with complete and accurate handover to the Group Services team.
• Maintain constant accurate records in Salesforce/Delphi, including updating profiles, follow up from business trips, events, booking activities, contacts, and revenue.

Profile

• Experience at managerial level within a high pressured and dynamic environment.
• Prior experience in Sales, Event Sales, or Services at a luxury hotel is highly preferred.
• A thorough understanding of managing various stakeholders and their expectations.
• Having a good working knowledge of Sales Force and Microsoft Office.
• Possessing an exceptional level of attention to detail paired with the highest degree of integrity and discretion.
• The ability to clearly communicate in written and spoken English via several different communication channels.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• Competitive holiday allowance which increase with length of service
• Company pension scheme and life assurance
• Private medical scheme
• 12 complimentary room nights and F&B discount worldwide
• Exclusive associate discounts with external partners