Sales Experience Consultant

Metropolitan Thames Valley; Washington; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

9% employer pension contributions with

private medical insurance

income protection insurance

life insurance

critical illness/dental/travel/gadget

Job summary

MetLife in the UK is hiring a Sales Experience Consultant / Sales Administrator to support the Employee Benefits sales team with administration, Salesforce management, and materials for advisers.

The role is hybrid (Brighton office 3 days per week) with a focus on high‑volume admin, strong telephone skills, relationship building, and using AI tools to boost productivity. The role emphasizes retention, growth, and cross‑team collaboration.

Qualifications

• Strong attention to detail and time management.
• Experience dealing with high volumes of sales administration.
• Excellent telephone manner.
• Able to present face to face and virtually to any size group.
• Talk confidently about a product proposition and sell the benefits.
• Build meaningful relationships with internal and external customers.
• Passion for helping others, empathetic and customer focused.

Responsibilities

• Provide an outstanding service to Financial Advisers by telephone and email.
• Management of our Salesforce system, ensuring key opportunities and contacts are kept up to date and capturing key feedback.
• Provide account management support for the MetLife sales team, including administration, PowerPoint creation, running reports, meeting preparation & feedback calls.
• Support the Sales Team and wider teams to drive retention and growth targets.
• Maintain high attention to detail across tasks to ensure quality.
• Serve as the point of contact when the MetLife salesperson is away from the office.
• Leverage AI tools to enhance productivity and support informed decision‑making.

Skills

Attention to detail

High volumes of sales administration

Excellent telephone manner

Face-to-face and virtual presentation

Sell benefits

Relationship building

Customer focus

Salesforce knowledge

Tools

Salesforce

Job description

The Sales Experience Consultant / Sales Administrator enjoys a hybrid working arrangement, 3 days in the Brighton office (Tuesday to Thursday)

The Team You Will Join

The team sits with in the sales function of the employee benefits line of business, this team is responsible for looking after a designated panel of brokers and are targeted to win business from the clients of the brokers on that panel.

The Opportunity

The Sales Experience Consultant / Sales Administrator will support the Employee Benefits sales team in the UK to ensure we hit our business objectives and continue to grow our market share. The Sales Experience Consultant / Sales Administrator will be specifically supporting the Sales Account Executives with administrative tasks to contribute to their sales targets and team performance.

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Provide an outstanding service to Financial Advisers by telephone and email
• Management of our Salesforce system, ensuring key opportunities and contacts are kept up to date and capturing key feedback
• Provide account management support for the MetLife sales team. This includes, but not limited to, general administration, PowerPoint creation, running reports, meeting preparation & feedback calls
• Work with the Sales Team and wider teams to support the business with retention and growth targets
• Have a strong attention to detail and ensure that all tasks are completed to the highest standard
• Support with the account management and become the point of contact when the MetLife salesperson is away from the office
• AI fluency with the ability to effectively leverage emerging technologies to enhance productivity and support informed decision‑making

What You Need to Succeed (Required Qualifications)

• Strong attention to detail and time management skills.
• Experience dealing with high volumes of sales administration.
• Excellent telephone manner.
• Able to present face to face and virtually to any size group
• Talk confidently about a product proposition and sell the benefits
• Build meaningful relationships with internal and external customers
• Passion for helping others, empathetic and being customer focused

What Can Give You an Edge (Additional Skills)

• Experience within Financial Services (Group Risk preferred).
• Experience dealing with financial advisers
• Knowledge of

Benefits We Offer

• 9% employer pension contributions with up to 4% matching available
• comprehensive private medical insurance
• income protection insurance
• life insurance
• critical illness/dental/travel/gadget insurance
• annual leave buy/sell
• partner life insurance
• 20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!