Sales Experience Consultant

MetLife; Brighton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension contributions with match

Private medical insurance

Life insurance

Annual leave buy/sell

Benefits allowance £20/month

Job summary

MetLife UK is seeking a Sales Experience Consultant / Sales Administrator to join our hybrid sales team in Brighton. You will support the Employee Benefits sales personnel with administrative tasks, maintain Salesforce records, prepare materials, and contribute to retention and growth initiatives.

The role blends office presence Tuesday to Thursday with remote work on other days, offering exposure to financial advisers and broker partnerships.

Qualifications

• Strong attention to detail and time management are essential.
• Experience dealing with high volumes of sales administration.
• Excellent telephone manner and ability to present to groups face to face or virtually.

Responsibilities

• Provide outstanding service to Financial Advisers by telephone and email.
• Manage Salesforce system, keep opportunities and contacts updated and capture feedback.
• Provide account management support including admin tasks, PowerPoint creation, and reporting.
• Support retention and growth targets with the Sales Team and wider teams.
• Maintain high standards with attention to detail across tasks.
• Act as point of contact when the MetLife salesperson is away from the office.
• Leverage AI fluency to enhance productivity and informed decision-making.

Skills

Attention to detail

Time management

Telephone manner

Presentation skills

Product knowledge

Relationship building

Customer focus

AI fluency

Sales administration

Tools

Salesforce

PowerPoint

Job description

Sales Experience Consultant, otherwise known as Sales Administrator

The Sales Experience Consultant / Sales Administrator enjoys a hybrid working arrangement, 3 days in the Brighton office (Tuesday to Thursday)

The Team You Will Join

The team sits with in the sales function of the employee benefits line of business, this team is responsible for looking after a designated panel of brokers and are targeted to win business from the clients of the brokers on that panel.

The Opportunity

The Sales Experience Consultant / Sales Administrator will support the Employee Benefits sales team in the UK to ensure we hit our business objectives and continue to grow our market share. The Sales Experience Consultant / Sales Administrator will be specifically supporting the Sales Account Executives with administrative tasks to contribute to their sales targets and team performance.

Key Responsibilities

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Provide an outstanding service to Financial Advisers by telephone and email
• Management of our Salesforce system, ensuring key opportunities and contacts are kept up to date and capturing key feedback
• Provide account management support for the MetLife sales team. This includes, but not limited to, general administration, PowerPoint creation, running reports, meeting preparation & feedback calls
• Work with the Sales Team and wider teams to support the business with retention and growth targets
• Have a strong attention to detail and ensure that all tasks are completed to the highest standard
• Support with the account management and become the point of contact when the MetLife salesperson is away from the office
• AI fluency with the ability to effectively leverage emerging technologies to enhance productivity and support informed decision‑making

Required Qualifications

What You Need to Succeed (Required Qualifications)

• Strong attention to detail and time management skills.
• Experience dealing with high volumes of sales administration.
• Excellent telephone manner.
• Able to present face to face and virtually to any size group
• Talk confidently about a product proposition and sell the benefits
• Build meaningful relationships with internal and external customers
• Passion for helping others, empathetic and being customer focused

Preferred Qualifications

What Can Give You an Edge (Additional Skills)

• Experience within Financial Services (Group Risk preferred).
• Experience dealing with financial advisers
• Knowledge of:
• Group Life and Group Income Protection

Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long‑term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible .Join us!