Sales Experience Consultant

Metropolitan Thames Valley; Henfield; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

9% employer pension contributions with

Matching pension up to 4%

Private medical insurance

Income protection insurance

Life insurance

Annual leave buy/sell

Benefits allowance

Job summary

MetLife UK is seeking a Sales Experience Consultant (Sales Administrator) to join our Brighton-based team on a hybrid schedule, with three office days (Tuesday to Thursday).

You will support Financial Advisers by phone and email, manage Salesforce data, produce reports, and prepare meetings for the MetLife sales team. This role emphasizes client service, accuracy, and the use of AI tools to boost productivity.

Qualifications

• Strong attention to detail and time management; handle high volumes of sales admin.
• Excellent telephone manner; able to present face-to-face and virtually.
• Talk confidently about a product proposition and sell benefits.
• Build meaningful relationships with internal and external customers.
• Passion for helping others, empathetic and customer focused.

Responsibilities

• Provide outstanding service to Financial Advisers by telephone and email.
• Management of Salesforce system, ensuring key opportunities and contacts are up to date and capturing feedback.
• Provide account management support for the MetLife sales team including admin, PowerPoint, reports, and meeting prep.

Skills

Attention to detail

Time management

Sales administration

Telephone etiquette

Product pitching

Relationship building

Customer focus

Empathy

Tools

Salesforce

PowerPoint

Job description

Opportunity

Sales Experience Consultant, otherwise known as Sales Administrator. The Sales Experience Consultant / Sales Administrator enjoys a hybrid working arrangement, 3 days in the Brighton office (Tuesday to Thursday).

The Team You Will Join

The team sits with in the sales function of the employee benefits line of business, this team is responsible for looking after a designated panel of brokers and are targeted to win business from the clients of the brokers on that panel.

Key Responsibilities

• Provide an outstanding service to Financial Advisers by telephone and email
• Management of our Salesforce system, ensuring key opportunities and contacts are kept up to date and capturing key feedback
• Provide account management support for the MetLife sales team. This includes, but not limited to, general administration, PowerPoint creation, running reports, meeting preparation & feedback calls
• Work with the Sales Team and wider teams to support the business with retention and growth targets
• Have a strong attention to detail and ensure that all tasks are completed to the highest standard
• Support with the account management and become the point of contact when the MetLife salesperson is away from the office
• AI fluency with the ability to effectively leverage emerging technologies to enhance productivity and support informed decision-making

Required Qualifications

• Strong attention to detail and time management skills.
• Experience dealing with high volumes of sales administration.
• Excellent telephone manner. Able to present face to face and virtually to any size group.
• Talk confidently about a product proposition and sell the benefits
• Build meaningful relationships with internal and external customers
• Passion for helping others, empathetic and being customer focused.

Preferred Qualifications

• Experience within Financial Services (Group Risk preferred).
• Experience dealing with financial advisers.
• Knowledge of: Group Life and Group Income Protection Benefits.

We Offer

We OfferMetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a 20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

About MetLifeRecognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!