Shared Ownership Coordinator

Pinnacle Group Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Pinnacle Group Limited is seeking an experienced Shared Ownership Coordinator to provide a high level of customer-focused service for shared ownership customers in London. You will manage enquiries, guide staircasing and resales, and liaise with solicitors while maintaining accurate records and supporting compliant leasehold processes.

The role sits within our Homes Division, and you will work in a hybrid pattern with standard Monday–Friday hours, collaborating with internal teams and external

Qualifications

• Experience in shared ownership, leasehold, or housing-related roles.
• Strong understanding of shared ownership transactions, including resales and staircasing.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to manage multiple cases.
• High attention to detail and accuracy.

Responsibilities

• Act as a key point of contact for shared owners, managing enquiries in a timely and professional manner.
• Progress shared ownership transactions including resales, staircasing, transfer of equity, remortgages and lease extensions from enquiry through to completion.
• Prepare and issue memorandums of sale and support the onboarding of new purchasers.
• Respond to lease-related and legal enquiries, reviewing documentation where required.
• Maintain accurate records of transactions and enquiries, updating internal systems and trackers to support reporting and KPI monitoring.
• Act as a key point of contact for clients, providing updates on transactions, performance, and service delivery, and ensuring client expectations and KPIs are met.
• Work closely with appointed sales agents, solicitors, financial advisors, internal teams and external partners to ensure seamless progression of cases.
• Support wider shared ownership administration, including document control and process improvements.
• Contribute to compliance activities, mobilisation work, and continuous improvement initiatives across the portfolio.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Job description

The following content displays a map of the jobs location - London

Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You’ll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.

This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities

• Act as a key point of contact for shared owners, managing and responding to enquiries in a timely and professional manner
• Progress shared ownership transactions including resales, staircasing, transfer of equity, remortgages and lease extensions from enquiry through to completion.
• Prepare and issue memorandums of sale and support the onboarding of new purchasers
• Respond to lease-related and legal enquiries, reviewing documentation where required
• Maintain accurate records of transactions and enquiries, updating internal systems and trackers to support reporting and KPI monitoring
• Act as a key point of contact for clients, providing updates on transactions, performance, and service delivery, and ensuring client expectations and KPIs are met
• Work closely with appointed sales agents, solicitors, financial advisors, internal teams and external partners to ensure seamless progression of cases
• Support wider shared ownership administration, including document control and process improvements
• Contribute to compliance activities, mobilisation work, and continuous improvement initiatives across the portfolio

Key requirements

• Experience in shared ownership, leasehold, or housing-related roles
• Strong understanding of shared ownership transactions, including resales and staircasing
• Awareness of additional transaction types such as transfer of equity, remortgages and lease extensions
• Excellent customer service and communication skills
• Strong organisational skills and ability to manage multiple cases
• High attention to detail and accuracy

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve.That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive.We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: