Sales Enablement Lead

jci; Manchester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & bonus

Benefits package

Career development

Training support

Collaborative environment

Wellbeing programmes

Pension scheme

Job summary

Johnson Controls is seeking a Sales Enablement Lead to drive operational excellence across the commercial organisation. You will empower sales teams, support forecasting, and coordinate product launches and design changes to align with business goals.

You will develop dashboards and reviews for leadership, analyse performance metrics, and strengthen customer relationships. The role requires collaboration with marketing, product management, and customer support to optimise sales effectiveness.

Qualifications

• University degree or equivalent combination of education and relevant experience.
• 3+ years' experience in a sales operations, sales enablement, commercial support, or related business role.
• Strong analytical skills with forecasting, reporting, and performance analysis.
• Excellent communication and presentation skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus and problem-solving capabilities.
• Experience collaborating with cross-functional teams and influencing stakeholders.
• Proficiency with CRM systems and Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Lead sales enablement activities that support the achievement of commercial growth objectives.
• Produce and analyse sales forecasts, reports, and performance metrics to inform business decisions.
• Coordinate and support new product launches, ensuring alignment across key stakeholders.
• Manage communication and execution of product design changes impacting customers and sales teams.
• Act as a point of contact for customer issues, driving timely resolution and ensuring customer satisfaction.
• Support warranty-related activities and collaborate with internal teams to resolve technical and commercial concerns.
• Develop presentations, dashboards, and business reviews for leadership and customer meetings.
• Enhance customer relationship management processes and promote effective pipeline management.
• Identify opportunities for process improvement and implement best practices across commercial operations.
• Partner with cross-functional teams to ensure smooth execution of strategic initiatives and operational priorities.

Skills

Analytical skills

Forecasting & reporting

Communication & presentation

Multi-tasking in fast-paced env

Customer focus & problem-solving

Cross-functional collaboration

CRM systems experience

Education

University degree or equivalent

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

Sales Enablement Lead

What You Will Do

As a Sales Enablement Lead, you will play a critical role in supporting the commercial organisation by driving operational excellence, improving sales effectiveness, and enabling business growth. You will work closely with sales teams, marketing, product management, and customer support functions to ensure the successful execution of commercial initiatives. The role is responsible for providing accurate sales forecasting and reporting, coordinating product launches and design changes, resolving customer issues, supporting warranty processes, and strengthening customer relationships. Through data-driven insights and process improvements, you will help optimise sales performance and enhance the overall customer experience.

What We Offer

• Competitive salary and annual bonus opportunity
• Comprehensive benefits package
• Career development and progression opportunities within a global organisation
• Training and professional development support
• Collaborative and inclusive working environment
• Employee assistance and wellbeing programmes
• Pension scheme

How You Will Do It

• Lead sales enablement activities that support the achievement of commercial growth objectives.
• Produce and analyse sales forecasts, reports, and performance metrics to inform business decisions.
• Coordinate and support new product launches, ensuring alignment across key stakeholders.
• Manage communication and execution of product design changes impacting customers and sales teams.
• Act as a point of contact for customer issues, driving timely resolution and ensuring customer satisfaction.
• Support warranty-related activities and collaborate with internal teams to resolve technical and commercial concerns.
• Develop presentations, dashboards, and business reviews for leadership and customer meetings.
• Enhance customer relationship management processes and promote effective pipeline management.
• Identify opportunities for process improvement and implement best practices across commercial operations.
• Partner with cross-functional teams to ensure smooth execution of strategic initiatives and operational priorities.

What We Are Looking For

Required:

• University degree or equivalent combination of education and relevant experience.
• Minimum of 3 years' experience in a sales operations, sales enablement, commercial support, or related business role.
• Strong analytical skills with experience in forecasting, reporting, and performance analysis.
• Excellent communication and presentation skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus and problem-solving capabilities.
• Experience collaborating with cross-functional teams and influencing stakeholders.
• Proficiency with CRM systems and Microsoft Office applications, particularly Excel and PowerPoint.

Preferred:

• Experience supporting product launches or commercial transformation initiatives.
• Knowledge of customer relationship management best practices.
• Experience working within a global or matrix organisation.
• Familiarity with sales performance tools, dashboards, and reporting platforms.
• Continuous improvement or project management experience.

About Us

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems that work seamlessly together. We are passionate about making a positive impact on people, places, and the planet.

As part of our commercial organisation, you will help drive customer success and business growth by enabling our sales teams with the tools, insights, and support they need to deliver outstanding results.

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