Key Account Manager

jci; Manchester; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Healthcare options

Company car or car allowance

Career development

Ongoing training

Employee wellbeing programmes

Flexible working environment

Descripción de la vacante

Johnson Controls seeks a driven Key Account Manager to advance strategic account management and grow profitability across high-value customers. You will retain and expand business by identifying opportunities within the Johnson Controls portfolio and aligning solutions with customer goals.

Responsibilities include leading negotiations, developing executive relationships, and delivering value-driven results while collaborating with cross-functional teams to meet targets and ensure customer

Formación

• Proven experience in Key Account Management, Strategic Account Management, or B2B Sales.
• Strong track record of delivering revenue growth and customer retention.
• Experience managing complex customer relationships and stakeholder networks.
• Excellent negotiation, commercial, and influencing skills.
• Strong business acumen with the ability to identify and develop growth opportunities.
• Ability to manage multiple priorities and accounts in a fast-paced environment.
• Excellent communication and presentation skills.
• Proficiency with CRM systems and sales performance reporting.
• Full UK driving licence and willingness to travel as required.

Responsabilidades

• Develop and execute strategic account plans for assigned key customers.
• Build and maintain strong executive-level relationships across customer organisations.
• Drive account retention, revenue growth, and profitability within named accounts.
• Identify cross-selling and upselling opportunities across the Johnson Controls portfolio.
• Lead commercial negotiations, contract renewals, and pricing discussions.
• Monitor customer satisfaction and proactively address business challenges and risks.
• Collaborate with sales, operations, service, and business leaders to deliver customer-focused solutions.
• Analyse account performance and market trends to identify growth opportunities.
• Prepare and present business reviews, forecasts, and strategic recommendations.
• Maintain accurate sales pipeline and account activity information within CRM systems.

Conocimientos

Key Account Management

Strategic Account Management

B2B Sales

Revenue Growth

Customer Retention

Negotiation

Communication Skills

CRM Systems

Stakeholder Management

Time Management

Educación

Degree-level qualification in Business, Sales, Marketing

Herramientas

CRM systems

Descripción del empleo

Key Account Manager

What You Will Do

As a Key Account Manager, you will play a critical role in supporting the development and execution of Johnson Controls' strategic account management strategy. Working with a portfolio of high-value, high-opportunity customers, you will be responsible for strengthening customer relationships, driving profitable growth, and delivering exceptional account performance. You will focus on retaining and expanding business within assigned accounts by identifying new opportunities across the Johnson Controls portfolio, increasing wallet share, and ensuring customer satisfaction. Acting as a trusted advisor, you will collaborate with internal stakeholders to deliver value-driven solutions that support both customer objectives and business growth targets.

What We Offer

• Competitive salary and performance-based incentive plan


• Comprehensive benefits package including pension and healthcare options


• Company car or car allowance


• Career development and progression opportunities within a global organisation


• Ongoing training and professional development


• Access to employee wellbeing programmes


• Flexible and collaborative working environment

How You Will Do It

• Develop and execute strategic account plans for assigned key customers.


• Build and maintain strong executive-level relationships across customer organisations.


• Drive account retention, revenue growth, and profitability within named accounts.


• Identify cross-selling and upselling opportunities across the Johnson Controls portfolio.


• Lead commercial negotiations, contract renewals, and pricing discussions.


• Monitor customer satisfaction and proactively address business challenges and risks.


• Collaborate with sales, operations, service, and business leaders to deliver customer-focused solutions.


• Analyse account performance and market trends to identify growth opportunities.


• Prepare and present business reviews, forecasts, and strategic recommendations.


• Maintain accurate sales pipeline and account activity information within CRM systems.

What We Are Looking For

Required:

• Proven experience in Key Account Management, Strategic Account Management, or B2B Sales.


• Strong track record of delivering revenue growth and customer retention.


• Experience managing complex customer relationships and stakeholder networks.


• Excellent negotiation, commercial, and influencing skills.


• Strong business acumen with the ability to identify and develop growth opportunities.


• Ability to manage multiple priorities and accounts in a fast-paced environment.


• Excellent communication and presentation skills.


• Proficiency with CRM systems and sales performance reporting.


• Full UK driving licence and willingness to travel as required.

Preferred:

• Experience selling integrated solutions or services within a technical or building technologies environment.


• Knowledge of service contracts, facilities management, fire, security, HVAC, or smart building solutions.


• Experience working with enterprise or multinational customers.


• Degree-level qualification in Business, Sales, Marketing, or a related discipline.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.

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