Sales-Driven Duty Manager — Lead Frontline Team

Superbowl UK; Ipswich; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Career progression

Employee discounts

Company pension scheme

Job summary

Superbowl UK in Ipswich is seeking a proactive Duty Manager to lead on the shop floor, guiding staff and guest interactions for a buzzing venue. You will work closely with the Site Centre Manager to ensure seamless operations and memorable experiences.

The role is hands-on and performance-driven, with a focus on developing the team, driving sales, and maintaining high energy levels across shifts. A background in frontline leadership and guest service is essential for success.

Qualifications

• Experience in retail/hospitality leadership roles.
• Strong communication and guest-service ethos.
• Proven ability to coach and develop front-line teams.
• Track record of driving sales and achieving targets.
• Energetic, positive attitude with a hands-on leadership style.

Responsibilities

• Lead from the front on the shop floor to create a vibrant guest experience.
• Support the Site Centre Manager in all areas of site operations.
• Inspire, coach and develop team members for outstanding service.
• Drive sales and achieve financial targets with proactive ideas.
• Train and develop new team members and maintain high standards.
• Lead by example with professionalism, teamwork and enthusiasm.

Skills

Leadership on floor

Sales driven

Guest experience

Team coaching

Problem solving

Job description

Superbowl UK in Ipswich is seeking a proactive Duty Manager to lead on the shop floor, guiding staff and guest interactions for a buzzing venue. You will work closely with the Site Centre Manager to ensure seamless operations and memorable experiences.

The role is hands-on and performance-driven, with a focus on developing the team, driving sales, and maintaining high energy levels across shifts. A background in frontline leadership and guest service is essential for success.