Sales Development Representative

Elevate Group; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic telecom company in Manchester is seeking a Sales Development Representative to generate high-quality outbound pipelines, engage senior IT stakeholders, and drive sales growth. The ideal candidate will have proven experience in customer service, excellent communication skills, and a strong problem-solving ability. This role comes with attractive perks including free healthcare, generous annual leave, and a multitude of employee benefits that prioritize well-being and personal milestones.

Benefits

Free Private Healthcare

25 days annual leave

Birthday off

Well-being paid leave day

Monthly team socials

Qualifications

• Proven experience in customer service and sales.
• Ability to engage with senior IT decision-makers.
• Experience in generating outbound pipeline.

Responsibilities

• Execute targeted outreach to IT stakeholders.
• Generate qualified opportunities for sales growth.
• Track KPIs and contribute to reviews with sales leadership.

Skills

Customer service experience

Strong written and verbal communication

Problem-solving ability

Organizational skills

Resilience and adaptability

Education

Experience in SDR or related sales role

Tools

Salesforce

LinkedIn Sales Navigator

Cognism

Job description

Description

The Sales Development Representative (SDR) plays a pivotal role in driving growth across our UK telecoms and managed services business. The purpose of this role is to generate high-quality outbound pipeline, identify and engage senior IT stakeholders, and create qualified opportunities that support our direct, Preconnect, wholesale, and existing account sales channels.

Working closely with the Director of Sales Development & GTM, the SDR ensures a consistent flow of well-qualified prospects into the sales organisation. The role exists to strengthen our market reach, improve conversion rates through disciplined outreach, and contribute directly to the business’s commercial performance by feeding a predictable, data‑driven sales engine.

Key Responsibilities

• Execute targeted outbound outreach sequences to CIOs, IT Directors, Procurement teams, and Network / Infrastructure stakeholders across the UK telco / MSP landscape.
• Generate qualified opportunities to feed new business, existing account growth, Preconnect partners, and channel teams.
• Research and prioritise accounts based on segmentation frameworks provided by GTM leadership.

Drive consistent top-of-funnel activity to support predictable pipeline generation.

• Partner with Marketing and Sales leadership to run cutting‑edge outbound campaigns that stand out in a crowded telecoms and managed services market.
• Support the wholesale team in sourcing and qualifying new partner leads.
• Maximise conversion from events, webinars, and marketing campaigns by following up quickly and professionally.
• Ensure high‑quality handover of qualified leads into the relevant AE or channel owner.
• Adhere to defined qualification frameworks to improve conversion and forecasting accuracy.
• Use sales productivity tools (LinkedIn, Cognism, outreach platforms) to run efficient, scalable prospecting workflows.
• Track individual KPIs and contribute to weekly reviews with the Director of Sales Development & GTM to drive continuous improvement.
• Develop a strong understanding of our connectivity, UCaaS, security, and managed services portfolio.
• Articulate the value proposition clearly to technical and commercial stakeholders.
• Stay informed on UK telco / MSP market dynamics, competitor positioning, and evolving customer challenges.

Essential Requirements

• Proven customer service experience, with the ability to engage confidently with customers via direct conversations, email, and phone, demonstrating empathy, professionalism, and solution‑focused communication.
• Strong written and verbal communication skills, capable of articulating complex concepts clearly and engaging senior IT decision‑makers with confidence and credibility.
• High level of organisation and discipline, with the ability to manage multiple priorities, maintain accurate records, and follow structured outreach processes while working to deadlines.
• Motivated by targets, personal accountability, and continuous improvement, with a demonstrable track record of meeting goals and proactively seeking ways to improve performance.
• Proven problem‑solving ability, able to quickly understand customer needs, identify obstacles, and apply logical, structured thinking to recommend or elevate appropriate solutions.
• Curious and resourceful, with the ability to research prospects, understand their challenges, and tailor messaging to drive high‑quality engagement.
• Familiarity with Salesforce and modern sales engagement tools (e.g., LinkedIn Sales Navigator, Cognism), with the ability to learn and adopt new systems quickly.
• Resilient and adaptable, comfortable handling objections, learning from feedback, and maintaining momentum in a fast‑paced environment.
• Experience in an SDR, BDR, inside sales, or prospecting‑led role.
• Demonstrated success in generating outbound pipeline and meeting activity‑based KPIs.
• Experience selling telecoms, MSP, IT services, SaaS, or related sectors preferred.
• Understanding of telecoms buying cycles, partner ecosystems, or managed services solutions.
• A data‑driven mindset with the ability to analyse activity and improve performance.

Whilst the role is predominantly Monday to Friday, a flexible approach to working days and hours as required by the needs of the business is essential for the purposes of activities such as client / industry events and client meetings, which may require travel outside of usual working hours.

In return you will get...

It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!

Perks at work - Whether it be our Manchester (Northern Quarter) or any other locations, we hold free monthly breakfasts and team socials to celebrate and bring our people together!

Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 5 additional days per year!

Healthcare - Free Private Healthcare for yourself and you can add your family at a discounted rate! Keeping everyone healthy and happy!

Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax!

Pension / Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.

Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well‑being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air, shopping, watching a box set or spending time with family - this is completely your choice.

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