Sales Desk Coordinator — RFQ & Quotation Support

supplytechnologies; Swansea; On-site; GBP 20,000 - 28,000; Full time

Job summary

Supply Technologies is hiring for a sales desk / customer service role based in Swansea. The position supports enquiries, quotations, and order processing for key customers, aiming to present best-cost solutions and maintain strong customer relationships.

The candidate will log inquiries, create RFQs, gather price quotes, and manage quotes daily, with periodic customer meetings and portal updates. Strong MS Office skills and excellent attendance are essential.

Qualifications

• Previous experience within a sales desk role in similar industry (not cold calling).
• Excellent Microsoft Package ability
• Clear telephone voice
• Full customer service ability
• Good communication skills
• Good Time-keeping
• Excellent attendance track record required

Responsibilities

• Log each enquiry from Key Customers.
• Create RFQ for each part and send to approved suppliers.
• Receive back prices and create a 'best-cost'.
• Present and discuss costs before making a quotation to Key Customers
• Maintain quote log on a daily basis
• Translate orders, once received, by referring back to the quote pack
• Support the management of Customer Sales Orders processing
• Periodically visit, webex or conference calls with customers
• Complete customer portals or similar dependent on customer requirements
• General Administration including raising credit notes for returned parts and cover for colleagues
• Any other duties as defined by management.

Skills

Sales desk experience

Customer service

MS Office

Communication skills

Tools

CRM software

Job description

Supply Technologies is hiring for a sales desk / customer service role based in Swansea. The position supports enquiries, quotations, and order processing for key customers, aiming to present best-cost solutions and maintain strong customer relationships.

The candidate will log inquiries, create RFQs, gather price quotes, and manage quotes daily, with periodic customer meetings and portal updates. Strong MS Office skills and excellent attendance are essential.