Sales / Customer Services Advisor

NAC; Wakefield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Attendance Bonus

On-site parking

Pension Scheme

Job summary

NAC is seeking a confident, telephone-based Customer Service Advisor to join our Wakefield Contact Centre. You will handle inbound and outbound calls, book repairs, take payments, and keep customers informed about progress, while hitting targets in a busy, modern environment.

We value rapport, listening skills and a proactive attitude. The role offers long-term progression, on-site parking, and a supportive team in Calder Park for a stable, busy working day.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage time effectively.
• Attention to detail and problem solving.
• Willingness to learn and adapt to new processes.
• Ability to build rapport quickly.

Responsibilities

• Answer inbound calls from potential customers to sell our service and book repairs to targets set by the employer.
• Answer inbound calls from existing customers wanting updates to on-going repairs.
• Liaising with our Engineer Network to ensure complaints are dealt with quickly and efficiently.
• Making outbound calls to existing customers to move repairs on to completion.
• Taking payments from customers for repair and spare part charges.
• Follow up on jobs that are booked and placed on hold or any other status that blocks the job going to an Invoiced Status.

Skills

Rapport building

Active listening

Attention to detail

Time management

Problem solving

Quality of work

Adaptability

Team player

Job description

NAC are a Nationwide, domestic appliance repair service working with over 200 engineers nationwide and booking thousands of repairs to consumer whitegoods (washing machines, fridges, cookers etc) every month.

Based at our newly refurbished Wakefield Contact Centre (Calder Park, WF4 3BA), your main responsibilities will include:

• Answer inbound calls from potential customers to sell our service and book repairs to targets set by the employer.
• Answer inbound calls from existing customers wanting updates to on-going repairs.
• Liaising with our Engineer Network (Employed and Self Employed) to ensure that any complaints are dealt with quickly and efficiently.
• Making outbound calls to existing customers to move repairs on to completion.
• Taking payments from both new and existing customers for repair and spare part charges.
• Follow up on jobs that are booked and placed on hold or any other status that blocks the job going to an Invoiced Status.
• Follow up on jobs that are pending payments, either for callout, labour or parts.

We’re Looking For Someone That Has

• Ability to build rapport swiftly.
• Good listening skills.
• Attention to detail.
• Ability to manage time effectively.
• Find practical ways to overcome problems.
• Take pride in delivering high quality, accurate work.
• Be willing to try out new ways of working.
• Display model behaviour that shows respect, helpfulness and cooperation.
• Value and support team members.
• Patience.

This role would absolutely suit someone who can relate to the following

• Politeness.
• Self-control.
• Reliable.
• Excellent Customer Service Skills.

We are looking for new members of the team that are confident on the phone, are willing to learn our industry and enjoy being part of a small team in a modern, relaxed but busy environment. We’re looking for long term colleagues so there also is scope for progression. Our working hours are: Monday – Thursday, 08:30-17:00 and Friday 08:30-16:00.

Benefits

• Attendance Bonus.
• On-site parking.
• Pension Scheme.