Customer Relationship Specialist

Lucy Walker Recruitment; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lucy Walker Recruitment is seeking an Account Manager in York and North Yorkshire to be one of the first points of contact for prospective clients. The role involves managing enquiries and providing solutions to enhance customer experience.

The ideal candidate should have experience in customer service or a related field, possess strong communication skills, and have a proactive attitude. This is an excellent opportunity to kick start a professional career in a dynamic environment.

Qualifications

• Previous experience in a customer-facing role such as customer service, sales, or office administration.
• Proactive attitude and willingness to learn.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage inbound enquiries and provide solutions.
• Build positive relationships with clients.
• Maintain accurate records within CRM and booking systems.

Skills

Strong communication skills

Customer service experience

Organisational skills

Positive attitude

Tools

Microsoft Office

CRM systems

Job description

The Role

As an Account Manager, you will be one of the first points of contact for prospective clients, providing a professional and welcoming experience while helping customers find the right workspace solutions for their needs.

Key responsibilities will include:

• Managing inbound enquiries received via telephone, email, website, and other channels.
• Speaking with prospective clients to understand their workspace requirements and recommend suitable solutions.
• Supporting the conversion of enquiries into bookings, memberships, and office agreements.
• Building positive relationships with existing clients and providing ongoing support.
• Following up with customers to gather feedback and maintain engagement.
• Supporting the growth and retention of coworking memberships.
• Working closely with colleagues to ensure a smooth and positive customer experience.
• Maintaining accurate customer records within CRM and booking systems.
• Updating enquiry, booking, and follow-up information as required.

About You

We are looking for a proactive and enthusiastic individual who enjoys working with people and delivering excellent customer service and who is looking to kick start their professional career.

Applicants should be able to demonstrate:

• Previous experience in a customer‑facing role such as customer service, sales, hospitality, retail, account support, or office administration.
• A positive and proactive attitude – we are looking for an energetic individual who is looking to kick start their professional career.
• Strong communication and interpersonal skills.
• A professional and confident telephone manner.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple tasks and priorities effectively.
• A positive, proactive approach and willingness to learn.
• Good IT skills, including experience using Microsoft Office and CRM systems (or a willingness to learn).
• A genuine interest in building relationships and supporting business growth.