Sales & Customer Service Executive

Door Controls Direct; Dorchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Hybrid working approach

Regular team socials

Clear progression opportunities

Job summary

Door Controls Direct in Poundbury is seeking a Sales & Customer Service Executive to handle day-to-day customer enquiries, quotations, and orders. You will deliver high-quality service while supporting sales activity, with no cold calling and a focus on converting quotes to sales.

You will manage enquiries, process orders, and resolve queries, helping the team meet performance targets in a busy environment. Hybrid remote with some office presence supports flexible working.

Qualifications

• Experience in a customer service or sales role.
• Excellent communication and organisational skills.
• Able to work in a fast-paced environment.
• Experience using CRM or order processing systems.
• Experience identifying upselling opportunities.
• Experience in a product or technical environment.

Responsibilities

• Handle customer enquiries via phone, email, and online channels.
• Process quotations, orders, and customer requests accurately.
• Take ownership of customer queries through to resolution.
• Support customers with returns, order queries, and product questions.
• Manage web orders and respond to online enquiries.
• Follow up on quotations to support conversion to order.
• Keep internal systems up to date with accurate information.
• Work closely with the wider team to maintain service standards.

Skills

Customer service

Sales

Communication skills

Organisational skills

Problem solving

Attention to detail

Team collaboration

CRM experience

Upselling opportunities

Product knowledge

Tools

CRM software

Order processing systems

Job description

Location:Hybrid remote in Poundbury DT1 3AR (office based with some remote flexibility)

Hours:40 hours per week

Salary : Up to £31,000 per annum, plus employee benefits and schemes worth over £3,000 (depending on experience).

Reporting to:Sales & Customer Service Manager

About the Role

We are looking for a Sales & Customer Service Executive to support the day to day delivery of customer enquiries, quotations, and orders.

This is a hands‑on role focused on providing a consistent, high‑quality service to customers while supporting sales activity. You will be responsible for managing enquiries, processing orders, and helping convert quotes into sales.

There is no cold calling in this role. You will be working with incoming enquiries and existing customers, focusing on delivering a professional and efficient service.

You will play an important role in keeping customer interactions moving, ensuring queries are resolved, and supporting the wider team to meet performance targets.

What You’ll Be Doing

• Handling customer enquiries via phone, email, and online channels
• Processing quotations, orders, and customer requests accurately
• Taking ownership of customer queries through to resolution
• Supporting customers with returns, order queries, and product questions
• Managing web orders and responding to online enquiries
• Following up on quotations to support conversion to order
• Keeping internal systems up to date with accurate information
• Working closely with the wider team to maintain service standards and workflow

What We’re Looking For

• Experience in a customer service or sales role
• Strong communication skills, both written and verbal
• Good organisation and ability to manage workload
• Attention to detail and a professional approach
• A proactive mindset and willingness to solve problems
• Ability to work in a fast‑paced environment
• Experience using CRM or order processing systems
• Experience identifying upselling or cross‑selling opportunities
• Experience in a product or technical environment

What We Offer

• Up to £31,000 per annum, plus employee benefits and schemes worth over £3,000 (depending on experience).
• Enhanced holiday entitlement
• Hybrid working approach
• Regular team socials including summer and Christmas events
• Clear progression opportunities within the business

Why Join Door Controls Direct

At Door Controls Direct, you’ll be joining a growing business where customer service and sales work closely together to drive performance.

This role is ideal for someone already working in customer service or sales who wants to develop their skills, gain more commercial exposure, and be part of a supportive, team‑focused environment.

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee mentoring programme
• Flexitime
• Free parking