Customer Success & Sales Executive

Office Angels; Eastbourne; On-site; GBP 24,000 - 30,000; Full time

Job summary

Office Angels in Hove/Portslade is seeking a Customer Success & Sales Executive to handle warm enquiries, deliver superb service, and convert opportunities into sales.

You will respond to enquiries by phone, email, and live chat, process orders, resolve delivery issues, build relationships, and work with internal teams to meet customer needs.

Qualifications

• Experience in customer service or sales in a fast-paced environment.
• Excellent written and verbal communication.
• Strong problem-solving and customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow-ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

Skills

Customer service or sales

Excellent communication skills

Problem-solving skills

Independent and teamwork

Job description

Customer Success & Sales Executive

Salary: £27,000 per annum basic + monthly Bonus (OTE £32,000+)

Contract: Permanent | Hours: Monday-Friday, 9:00am-5:30pm + 1 short Saturday per month

Location: Office-based in Hove / Portslade

Join a growing team with warm leads only - no cold calling!

We're looking for a Customer Success & Sales Executive to join an established and expanding organisation in Hove / Portslade. This is a fantastic opportunity for someone passionate about customer service and sales to work in a thriving, supportive environment.

You’ll handle warm enquiries, provide exceptional customer support, and convert opportunities into sales through outstanding service and product knowledge.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Convert warm leads into successful sales through proactive follow-ups.
• Process orders accurately and resolve any delivery issues.
• Build strong customer relationships and ensure a positive experience.
• Gather feedback to improve products and services.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Stay updated on product knowledge and company policies.

What We're Looking For

• Previous experience in customer service or sales in a fast‑paced environment.
• Excellent communication skills (written and verbal).
• Strong problem‑solving skills and a customer‑first mindset.
• Ability to work independently and as part of a team.