Sales & Customer Service Advisor

Hollybank Trustees Ltd; Minehead; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Eye care vouchers

Virtual healthcare services

Pension scheme

Life assurance

Job summary

Kingspan Water & Energy, part of the global Kingspan Group, seeks a Sales & Customer Service Advisor for their Minehead site. You will handle customer inquiries via phone, live chat, and email, process orders, and provide tailored quotations to support sales targets.

You will contribute to delivering excellent service, building strong relationships with customers and suppliers, and liaising across teams to ensure timely deliveries.

Qualifications

• Five GCSEs (or equivalent), including English and Maths.
• Minimum two years in a sales/customer-facing role (e.g., call center, helpdesk).
• Strong communication skills, with a customer-first attitude.
• Ability to manage multiple communication channels (phone, email, live chat).
• Attention to detail and strong organisational skills.

Responsibilities

• Respond promptly and professionally to customer sales enquiries across product ranges.
• Process and manage customer orders, including B2B transactions.
• Provide tailored quotations and proforma invoices, following up to drive sales.
• Verify sales order acknowledgements and coordinate with suppliers for accuracy.
• Liaise with customers to ensure timely and smooth delivery of orders.
• Provide a high level of technical information with support from partners and internal teams.
• Deliver exceptional customer service to support loyalty and repeat business.
• Work collaboratively to meet team sales targets and business objectives.
• Assist with sales administration and other projects as needed.

Skills

Customer focus

Communication skills

Sales ability

Multi-channel support

Organisational skills

MS Excel

Shopify

HubSpot

Water/fuel storage knowledge

Education

GCSEs including English and Maths

Tools

Shopify

HubSpot

Job description

Location: On site / Minehead, UK
job type: Permanent / Full-time
Sector and subsector: Sales | Customer Service
Salary: Negotiable salary

Join Kingspan Water & Energy

Kingspan Water & Energy, part of the global Kingspan Group, is looking for a motivated and customer-focused Sales & Customer Service Advisor to join our Ecommerce team supporting Tanks Direct and Fuel Tank Store based in our Minehead site.

If you thrive in a fast-paced environment, enjoy helping customers, and have a passion for sales, this could be the perfect opportunity for you. We’re looking for a motivated Sales & Customer Service Advisor to help drive sales, build strong customer relationships, and deliver exceptional service day in, day out. As a Sales & Customer Service Advisor, you’ll be at the heart of our business, assisting customers via phone, live chat, and email. You will handle sales enquiries, process orders across multiple channels (including B2B), provide bespoke quotations, and liaise closely with both customers and suppliers to ensure smooth deliveries.

Key Responsibilities:

• Respond promptly and professionally to customer sales enquiries across our product ranges
• Process and manage customer orders, including B2B transactions
• Provide tailored quotations and proforma invoices, following up to drive sales
• Verify sales order acknowledgements and coordinate with suppliers for accuracy
• Liaise with customers to ensure timely and smooth delivery of orders
• Providing a high level of technical information to our customers with support from our manufacturing partners and colleagues within our internal teams, training provided.
• Deliver exceptional customer service to support strong customer loyalty and repeat business
• Work collaboratively to meet team sales targets and business objectives
• Assist with sales administration and other projects as needed

What We’re Looking For:

• Five GCSEs (or equivalent), including English and Maths.
• Minimumtwo yearsin asales/customer-facing role.(e.g., call center, helpdesk).
• Strong communication skills, with a customer-first attitude
• Ability to manage multiple communication channels (phone, email, live chat) effectively
• Attention to detail and strong organisational skills

Key Skills & Abilities

• Excellentcommunication skills(verbal and written) with a professional telephone manner.
• Strongsales abilitywith a track record of achieving targets.
• Exceptionalorganisational and time managementskills.
• Ability to work bothindependently and as part of a team.
• Strongproblem-solvingskills and customer-focused mindset.
• Proficiency inMicrosoft Office, especiallyExcel.
• Ability to work under pressure and adapt to a fast-paced environment.
• Knowledge of Shopify and/or HubSpot
• Experience of water and/or fuel storage products

Why Kingspan?

Why Kingspan?

• Career Growth: Access to career development programmes and internal opportunities to support your personal and professional growth.
• Working Hours: 8:30am to 5:00pm, Monday to Friday.
• Training & Development: Ongoing learning opportunities to help you enhance your skills and progress your career.
• Mentorship & Support: Receive guidance and support from experienced colleagues and leaders.
• Team Culture: Join a collaborative, supportive and inclusive working environment.
• Health & Wellbeing: Discounted gym memberships, eye care vouchers and access to virtual healthcare services.
• Financial Security: Competitive pension scheme and life assurance of up to four times your annual salary.
• Employee Benefits: Cycle to Work Scheme, employee discounts, referral bonuses and more.

Kingspan is an Equal Opportunities Employer– We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job

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