Scheduler Team Leader

Hollybank Trustees Ltd; Portadown; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Career growth

Mentorship

Team culture

Health benefits

Pension

Job summary

Kingspan Water & Energy is seeking a Scheduling Team Leader to manage the day-to-day scheduling function, coordinate engineering workloads, and support stock control. This leadership role focuses on delivering excellent customer service while driving continuous improvement across service operations.

The role requires experience in scheduling, logistics or service coordination, strong IT skills, and a proactive, hands-on approach to optimize performance and resource use.

Qualifications

• Experience in scheduling, logistics, planning or service coordination.
• Strong planning and organisational skills.
• Excellent customer service and communication skills.
• Supervisory or team leadership experience.

Responsibilities

• Lead and support the Scheduling Team, ensuring daily activities are completed efficiently and to a high standard.
• Plan and coordinate engineering workloads to maximise productivity and resource utilisation.
• Analyse scheduling processes to identify efficiency improvements.
• Monitor and drive scheduling KPI performance to meet targets.
• Prepare daily, weekly and monthly scheduling reports for management.

Skills

Scheduling

Logistics

Planning

Leadership

Customer service

Tools

Infor LN

Job description

Location: On site / Portadown, Craigavon, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
AnnualFixed salary:£ 30000.00
Salary details: Attractive bonus scheme

About the role

Reporting to the Service Manager UK & Ireland, the Scheduling Team Leader will be responsible for the day-to-day management of the scheduling function, ensuring engineering resources are utilised effectively while maintaining excellent customer service standards. The role will also oversee stock control processes and work closely with multiple departments to drive continuous improvement across service operations.This is an excellent opportunity for an organised and proactive individual with scheduling, logistics or service coordination experience who is ready to take the next step into a leadership role.

About Us: Kingspan Water & Energy

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.

What You’ll Be Doing

• Lead and support the Scheduling Team, ensuring day-to-day activities are completed efficiently and to a high standard.
• Plan and coordinate engineering workloads to maximise productivity and resource utilisation.
• Analyse scheduling processes, route planning and engineering activity to identify opportunities for efficiency improvements.
• Monitor and drive scheduling KPI performance, ensuring business targets are achieved.
• Support Engineer Management through the preparation of daily, weekly and monthly scheduling reports.
• Manage and monitor service lead times, escalating any resource or coverage concerns where necessary.
• Ensure planned maintenance visits are scheduled in line with contractual commitments and service requirements.
• Work closely with internal stakeholders to enhance scheduling systems and processes.
• Review customer feedback and NPS survey results, implementing improvements to enhance the customer experience.
• Identify engineering skill gaps impacting service delivery and provide regular updates to management.
• Manage stock control and replacement stock requirements for field engineers.
• Support continuous improvement initiatives and service department projects.

What We’re Looking For

• Previous experience within a scheduling, logistics, planning or service coordination environment.
• Working knowledge of LN or similar scheduling software.
• Strong planning and organisational skills.
• Excellent customer service and communication skills.
• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Ability to prioritise workloads and perform effectively under pressure.
• Strong attention to detail and problem-solving ability.
• A proactive, hands-on approach and ability to use initiative.
• Team player with a collaborative working style
• Familiarity with Infor LN or similar scheduling software
• Previous supervisory or team leadership experience.
• Proven experience delivering performance improvements and achieving operational targets.
• Experience managing teams in a fast-paced service environment.

Why Kingspan ?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.