Engineer Assistant

Hollybank Trustees Ltd; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career growth

Training & development

Mentorship

Health & wellness

Pension

Employee discounts

Job summary

Kingspan Water & Energy, part of the Kingspan Group PLC, is seeking an Engineer Assistant to support our Engineering Team in the Guildford area. This position blends field and office duties and offers hands-on training to progress into a Service Engineer role.

You will work on customer-facing tasks, learn our systems, and develop skills in technical problem solving, communication, and safety. A strong drive to learn will help you thrive in a dynamic environment.

Qualifications

• Experience with sewage treatment plants or similar equipment is beneficial.
• Strong electrical and mechanical fundamentals.
• Excellent customer service skills and professional communication.
• Proficient with mobile tech and task management software.
• Valid UK driving licence required.
• Proactive attitude and eagerness to learn in a technical environment.

Responsibilities

• Manage tasks using PDA software.
• Communicate with customers and provide ETAs.
• Submit detailed reports and feedback on performance.
• Perform visual safety risk assessments.
• Conduct monthly van stock checks and report parts usage.
• Participate in on-the-job training and development courses.

Skills

Tech experience

Electrical knowledge

Mechanical knowledge

Customer service

IT proficiency

Driving licence

Motivation to learn

Tools

PDA software

Job description

Location: On site / Guildford, UK
job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Negotiable salary

About the Role

We are looking for a dedicated and motivated Engineer Assistant to support our Engineering Team. This exciting role provides an excellent opportunity to gain valuable hands-on experience while undergoing training to progress into a Service Engineer position. As an Engineer Assistant, you will play a crucial part in both field and office-based support, contributing to high levels of customer satisfaction.We are keen to speak with candidates in the Guildford Area.

This customer-facing role requires strong communication skills, technical knowledge, and an understanding of customer care. You will be trained on our systems and procedures and have the chance to develop your skills in a dynamic and collaborative environment.

Key Responsibilities

• Task Management: Use PDA software to receive and manage tasks effectively.
• Customer Communication: Proactively contact customers with accurate ETAs and notify them of any potential delays.
• Reporting & Feedback: Complete detailed reports, provide feedback on job performance, and recommend improvements or additional alarms.
• Safety & Risk Assessments: Perform visual risk assessments and raise any safety concerns with your line manager.
• Stock Management: Conduct monthly van stock checks and report on parts used to ensure correct procedures.
• On-the-job Training: Participate in on-the-job training and personal development courses as directed.

Skills and Experience

To succeed in this role, we’re looking for candidates who have:

• Technical Experience: Previous experience with sewage treatment plants, pumping stations, rainwater separators, or similar mechanical/electrical equipment is beneficial but not essential.
• Electrical/Mechanical Knowledge: A strong foundation in electrical and mechanical principles.
• Customer Service Skills: The ability to interact professionally with clients and ensure a high level of satisfaction.
• IT Proficiency: Comfortable using mobile technology and software to manage tasks.
• Clean Driving Licence: A valid UK driving licence is essential for this role.
• Strong Motivation: A proactive attitude and desire to learn and develop in a technical environment.

About Us: Kingspan Water & Energy

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.

Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Training & Development: Ongoing technical training to enhance your skills and qualifications in your role.
• Mentorship: Receive support and guidance from senior leaders and technical experts to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests, and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.