Sales & Customer Service Advisor

Kingspan Water & Energy; Minehead; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Gym membership discount

Eye care vouchers

Virtual healthcare services

Pension scheme

Life assurance

Cycle to Work Scheme

Employee discounts

Referral bonuses

Job summary

Kingspan Water & Energy in Minehead is seeking a motivated Sales & Customer Service Advisor to join the Ecommerce team. You will handle sales enquiries, prepare quotations, process orders across phone, live chat, and email, and collaborate with suppliers to ensure timely deliveries.

The role emphasizes building strong customer relationships, hitting sales targets, and delivering outstanding service day in, day out, with training provided and hybrid support from internal teams.

Qualifications

• Five GCSEs (or equivalent), including English and Maths.
• Minimum two years in a sales/customer-facing role (e.g., call center, helpdesk).
• Strong communication skills with a customer-first attitude.
• Proficiency with Microsoft Office, especially Excel.
• Knowledge of Shopify and/or HubSpot is a plus.

Responsibilities

• Respond promptly and professionally to customer sales enquiries across our product ranges.
• Process and manage customer orders, including B2B transactions.
• Provide tailored quotations and proforma invoices, following up to drive sales.
• Verify sales order acknowledgements and coordinate with suppliers for accuracy.
• Liaise with customers to ensure timely and smooth delivery of orders.
• Provide a high level of technical information to customers with support from partners and internal teams.
• Deliver exceptional customer service to support loyalty and repeat business.
• Work collaboratively to meet team sales targets and business objectives.
• Assist with sales administration and other projects as needed.

Skills

Sales experience

Customer service

Communication

Multi-channel support

Excel

Shopify

HubSpot

Water storage knowledge

Attention to detail

Education

GCSEs including English and Maths

Tools

Shopify

HubSpot

MS Excel

Job description

Join Kingspan Water & Energy Kingspan Water & Energy, part of the global Kingspan Group, is looking for a motivated and customer-focused Sales & Customer Service Advisor to join our Ecommerce team supporting Tanks Direct and Fuel Tank Store based in our Minehead site.

About the Role

If you thrive in a fast-paced environment, enjoy helping customers, and have a passion for sales, this could be the perfect opportunity for you. We’re looking for a motivated Sales & Customer Service Advisor to help drive sales, build strong customer relationships, and deliver exceptional service day in, day out. As a Sales & Customer Service Advisor, you’ll be at the heart of our business, assisting customers via phone, live chat, and email. You will handle sales enquiries, process orders across multiple channels (including B2B), provide bespoke quotations, and liaise closely with both customers and suppliers to ensure smooth deliveries.

Responsibilities

• Respond promptly and professionally to customer sales enquiries across our product ranges
• Process and manage customer orders, including B2B transactions
• Provide tailored quotations and proforma invoices, following up to drive sales
• Verify sales order acknowledgements and coordinate with suppliers for accuracy
• Liaise with customers to ensure timely and smooth delivery of orders
• Providing a high level of technical information to our customers with support from our manufacturing partners and colleagues within our internal teams, training provided.
• Deliver exceptional customer service to support strong customer loyalty and repeat business
• Work collaboratively to meet team sales targets and business objectives
• Assist with sales administration and other projects as needed

Qualifications

• Five GCSEs (or equivalent), including English and Maths.
• Minimum two years in a sales/customer-facing role. (e.g., call center, helpdesk).

Required Skills

• Strong communication skills, with a customer-first attitude
• Ability to manage multiple communication channels (phone, email, live chat) effectively
• Attention to detail and strong organisational skills

Preferred Skills

Key Skills & Abilities

• Excellent communication skills (verbal and written) with a professional telephone manner.
• Strong sales ability with a track record of achieving targets.
• Exceptional organisational and time management skills.
• Ability to work both independently and as part of a team.
• Strong problem-solving skills and customer-focused mindset.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work under pressure and adapt to a fast-paced environment.
• Knowledge of Shopify and/or HubSpot
• Experience of water and/or fuel storage products

Why Kingspan?

• Career Growth: Access to career development programmes and internal opportunities to support your personal and professional growth.
• Working Hours: 8:30am to 5:00pm, Monday to Friday.
• Training & Development: Ongoing learning opportunities to help you enhance your skills and progress your career.
• Mentorship & Support: Receive guidance and support from experienced colleagues and leaders.
• Team Culture: Join a collaborative, supportive and inclusive working environment.
• Health & Wellbeing: Discounted gym memberships, eye care vouchers and access to virtual healthcare services.
• Financial Security: Competitive pension scheme and life assurance of up to four times your annual salary.
• Employee Benefits: Cycle to Work Scheme, employee discounts, referral bonuses and more.

Equal Opportunity Statement

Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.