Sales / Customer Service Administrator

Workforce Unlimited; Horncastle; On-site; GBP 24,000 - 28,000; Full time

Job summary

Workforce Unlimited is seeking a Sales / Customer Service Administrator on a temporary to permanent basis in the United Kingdom. You will handle inbound and outbound calls, maintain customer relationships, and process quotes and orders with accuracy.

The role requires excellent communication, strong IT skills including Excel and database systems, and the ability to manage a busy workload with attention to detail. Training and ongoing support provided, with a focus on accurate record-keeping.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong IT skills, including experience with Excel and database systems.
• Previous experience in a similar role.
• High level of accuracy with strong spelling and attention to detail.

Responsibilities

• Contacting existing customers to maintain and develop relationships
• Preparing and processing quotations and orders
• Completing and managing all associated paperwork
• Liaising with management regarding pricing
• Maintaining accurate records and updating the internal database
• Handling a high volume of inbound and outbound calls
• Providing reception cover when required

Skills

Communication skills

Attention to detail

Organisational skills

Tools

Excel

Database systems

Job description

We are currently recruiting for a Sales / Customer Service Administrator to join our client on a temporary to permanent basis.

Working Hours:

Monday to Friday, 8:30am – 5:00pm

(Including a 30-minute lunch break and two 15-minute breaks)

Key Responsibilities:

Contacting existing customers to maintain and develop relationships

Preparing and processing quotations and orders

Completing and managing all associated paperwork

Liaising with management regarding pricing

Maintaining accurate records and updating the internal database

Handling a high volume of inbound and outbound calls

Providing reception cover when required

Candidate Requirements:

Excellent communication skills, both written and verbal

Strong IT skills, including experience with Excel and database systems

Previous experience in a similar role

High level of accuracy with strong spelling and attention to detail

Our Client are looking for a detail-focused, proactive individual who enjoys speaking with people and takes pride in getting things right. The successful candidate will be confident and professional on the phone, with the ability to build rapport, ask the right questions, and gather clear, accurate, and concise information. Highly organised and accountable, they will take ownership of tasks from start to finish, ensuring nothing is missed and following through to completion. This is not cold calling.

A key part of the role is maintaining and updating the company database, ensuring records are accurate, complete, and kept up-to-date at all times. The ideal candidate will be able to manage their own workload effectively, prioritising tasks and organising their time around their daily calls and follow-up activities. This role is ideal for someone who is reliable, self-motivated, committed to delivering excellent service, and driven to see things through with accuracy, attention to detail, and a strong sense of ownership.

Please note:

Candidates will be required to complete an aptitude test at interview stage to assess spelling and data entry skills.

Previous experience dealing with making and taking volumes of calls, accurate record keeping and administration in an office environment.