Sales Coordinator: Retail Accounts & Deliveries

Osborne Appointments; Welham Green; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Staff discount on products

Subsidised canteen

Free on-site parking

Holiday entitlement: 21 days + BH + xm

Job summary

Osborne Appointments is seeking a proactive Sales Coordinator in Welham Green, Hertfordshire. This full-time, office-based role supports key customer accounts, coordinates orders, deliveries, and communications with warehouse and logistics teams.

You will build strong relationships with retail customers, manage records and pricing, and assist across the sales office. The role requires solid IT skills and a proactive, organised approach.

Qualifications

• Previous office-based experience in sales administration, customer service or account coordination.
• Confident managing customer relationships and taking ownership of queries and orders.
• Good IT skills, including Microsoft Office, particularly Excel, Word and Outlook.
• Confident telephone manner and strong written communication skills.
• Organised, proactive and able to manage and prioritise your own workload.
• A positive work ethic, with a hands‑on approach and willingness to get stuck in.

Responsibilities

• Processing customer orders and managing order enquiries via email and telephone.
• Building and maintaining relationships with key retail customers and their merchandising teams.
• Coordinating deliveries, bookings and order progress with the warehouse and logistics teams.
• Providing updates on stock availability, deliveries and customer queries.
• Maintaining accurate customer records, pricing and sales documentation.
• Liaising with internal sales, merchandising, planning and finance teams.
• Supporting quotations, customer portals and export documentation.
• Providing general support across the sales office and wider business when required.

Skills

MS Office Suite

Telephone & written comms

Organisational skills

Customer relationship management

Tools

Excel

Word

Outlook

Job description

Osborne Appointments is seeking a proactive Sales Coordinator in Welham Green, Hertfordshire. This full-time, office-based role supports key customer accounts, coordinates orders, deliveries, and communications with warehouse and logistics teams.

You will build strong relationships with retail customers, manage records and pricing, and assist across the sales office. The role requires solid IT skills and a proactive, organised approach.