Sales Coordinator

Osborne Appointments; Brookmans Park; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

21 days holiday

Bank holidays & Christmas closure

Staff discount

Canteen

Free on-site parking

Job summary

Osborne Appointments is recruiting a Sales Coordinator for a fully office-based role in Welham Green, Hertfordshire. This permanent, full-time position offers £27,000–£30,000 per year and regular hours Mon–Thu 8:30am–5pm, Fri 8:30am–4:30pm.

You will process customer orders, handle enquiries by phone and email, maintain records, and help coordinate deliveries with warehouse teams while building strong relationships with key retail customers.

Qualifications

• Office-based experience in sales administration or customer service.
• Ability to manage customer orders and queries efficiently.
• Strong IT skills with MS Office and email/phone communication.

Responsibilities

• Processing customer orders and managing enquiries by email and phone.
• Building and maintaining relationships with key retail customers.
• Coordinating deliveries with warehouse and logistics teams.
• Providing stock updates and handling customer queries.
• Maintaining accurate records, pricing and sales documents.
• Liaising with internal teams across sales, planning and finance.
• Supporting quotations, customer portals and export docs as needed.
• Providing general support across the sales office and business.

Skills

Office experience

Customer service

Account coordination

MS Office

Telephone & written communication

Organised & proactive

Tools

Order processing systems

Customer portals

Job description

Sales Coordinator

Location: Welham Green, Hertfordshire

Salary: £27,000 - £30,000 per annum

Job Type: Permanent, Full Time

Sales Coordinator - About the Company

Our client is an established and growing business supplying products to a range of retail customers. They are looking for a proactive and organised Sales Coordinator to join their busy team, supporting key customer accounts and the wider UK sales office.

Sales Coordinator - Details

Monday - Thursday, 8:30am - 5pm, Friday 8:30am - 4:30pm.

Fully office-based.

• 21 days holiday, plus bank holidays and Christmas office closure (three working days).
• Staff discount on products.
• Subsidised canteen.
• Free on-site parking.
• Opportunity to develop within the wider Operations function.

Sales Coordinator - Responsibilities

• Processing customer orders and managing order enquiries via email and telephone.
• Building and maintaining relationships with key retail customers and their merchandising teams.
• Coordinating deliveries, bookings and order progress with the warehouse and logistics teams.
• Providing updates on stock availability, deliveries and customer queries.
• Maintaining accurate customer records, pricing and sales documentation.
• Liaising with internal sales, merchandising, planning and finance teams.
• Supporting quotations, customer portals and export documentation.
• Providing general support across the sales office and wider business when required.

Sales Coordinator - What We're Looking For

• Previous office-based experience in sales administration, customer service or account coordination.
• Confident managing customer relationships and taking ownership of queries and orders.
• Good IT skills, including Microsoft Office, particularly Excel, Word and Outlook.
• Confident telephone manner and strong written communication skills.
• Organised, proactive and able to manage and prioritise your own workload.
• A positive work ethic, with a hands-on approach and willingness to get stuck in.

Desirable

• Experience working with retail or B2B accounts.
• Background in manufacturing, distribution or logistics.
• Familiarity with order processing systems or customer portals.