Sales Coordinator: Order Fulfillment & Customer Success

Macfarlane Group UK Ltd; Heywood; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary: £30,000 basic (depending on ex

37.5 hours per week

25 days holiday (rising to 27) + bank

Flexible benefits

Job summary

Macfarlane Packaging is seeking a Sales Coordinator to join our Heywood Distribution Park team. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service while supporting the Sales Executives.

You’ll manage enquiries, process orders, and proactively revive lapsed accounts. Strong communication, attention to detail, and CRM usage are essential in this results-driven role.

Qualifications

• Minimum of 12 months’ experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Responsibilities

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

Skills

Customer service

Communication

Organisational skills

Multitasking

Tools

Microsoft Office

CRM (Dynamics)

Job description

Macfarlane Packaging is seeking a Sales Coordinator to join our Heywood Distribution Park team. You’ll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service while supporting the Sales Executives.

You’ll manage enquiries, process orders, and proactively revive lapsed accounts. Strong communication, attention to detail, and CRM usage are essential in this results-driven role.