Sales Coordinator

Workshop Recruitment; Waterlooville; On-site; GBP 26,000 - 27,000; Full time

Job summary

Workshop Recruitment is helping an award-winning local business in Waterlooville recruit a Customer Sales Coordinator to join a busy, supportive team. The role focuses on customer contact, account management and generating sales through upselling.

You will handle calls, online inquiries, quotes and orders from initiation to dispatch, attend trade shows when needed, and work toward monthly targets. Salary starts at £26,450 with progression after probation.

Qualifications

• Experience in sales or account management.
• Ability to make outbound calls and upsell.
• Strong administration and organisation skills.
• Clear communication and teamwork.

Responsibilities

• Answer incoming calls from customers to advise and sell products/services.
• Regularly contact agreed accounts to build relationships and grow orders; introduce new products.
• Handle online enquiries via web chat.
• Make outbound calls to prospective clients to maintain contact.
• Collaborate with the team to achieve sales targets.
• Process quotes, orders, and product enquiries with attention to detail.
• Liaise with clients from order placement to dispatch.
• Attend trade shows and fairs as an ambassador for the company.
• Perform office administration duties.
• Liaise with suppliers to negotiate prices, MOQs and lead times; issue POs.
• Coordinate with other departments to ensure a smooth order process.

Skills

Sales

Customer service

Outbound calls

Administration

Communication

Attention to detail

Positive attitude

Job description

Customer Sales Coordinator
Waterlooville
Permanent

Do you enjoy customer contact and contributing to sales? If so, an award-winning local business, who designs and manufactures bespoke products, whilst offering solutions to a wide range of clients and customers on both large and small scale projects are looking to grow the team with an additional Sales Coordinator. You will join a busy, successful, friendly & supportive team where full product training will be given.
The role will be strongly customer focused and will generate sales by dealing with existing customers through account management, dealing with new customer enquiries and developing business sales with upselling.

Duties

• Answer incoming telephone calls from customers with a view to advising & selling them products/services
• Making regular contact with agreed accounts, in order to build and maintain relationships, increase current order levels and introduce new product ranges and services.
• Dealing with online enquiries via web chat
• To make outbound calls to prospective clients on a regular basis to keep in touch
• Work as part of a team achieving agreed team sales targets
• Process all customers requests including quotes, orders and product enquiries with attention to details
• Liaising with the client throughout the order process from placement of order to dispatch
• Attend trade shows and fares and be an ambassador for the company
• Office Administration duties
• Liaise with suppliers, negotiating best prices, minimum order quantities and lead times and issue purchase Orders where applicable.
• Communicate with other departments within the company to ensure a smooth order process for the client

Key Skills & Experience

• Excellent sales and customer service skills
• Good understanding on how to make outbound cold sales calls
• Good administration skills
• Good Communication skills
• Conscientious with a high attention to detail
• Positive and can-do-attitude

Salary

Starting at £26,450 and after successful pass of probation (3months) will uplift to £27,300

Other Information

• Hours Monday to Friday 9 to 5.30 with half hour lunch (40 Hours per week).
• 24 days broken down as 20 days holiday per year, plus Birthday day off and company closure (3 days) between Christmas and New Year