Hands-On Sales Coach & Trainer — Autonomy & Growth

SwiftSwitch; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Shoreditch office

Team events

Extra time off at Christmas

Ongoing training

Job summary

SwiftSwitch in Shoreditch, London, seeks a Sales Trainer & Coach to elevate our outbound sales team. This hands-on role involves listening to calls, delivering practical coaching, and providing ongoing development to help consultants build confidence and achieve strong results.

The ideal candidate has at least 2 years' experience coaching or leading a high-volume outbound sales team, enjoys real-time floor support, and can help cross-sell services across Water, Telecoms and Merchant Services.

Qualifications

• At least 2 years' experience coaching, mentoring or leading an outbound sales team.
• Experience coaching within a high-volume outbound sales environment is highly desirable.
• Ability to provide real-time feedback on calls and coaching on objection handling.

Responsibilities

• Deliver daily one-to-one coaching and side-by-side call reviews with sales consultants.
• Listen to live and recorded calls, providing practical feedback that improves performance.
• Coach consultants on objection handling, conversation flow and consultative closing techniques.
• Help consultants identify opportunities to cross-sell additional services including Water, Waste, Telecoms and Merchant Services.
• Improve Trustpilot review performance by coaching consultants on how to confidently ask customers for reviews.
• Work alongside the Dialler Manager to improve call quality, talk time and overall sales behaviours.
• Support the onboarding and ongoing development of new starters.
• Design, deliver and continuously improve training sessions, coaching materials and sales development programmes.

Skills

Coaching

Mentoring

Outbound sales

On-the-floor coaching

Tools

Dialler system

Job description

SwiftSwitch in Shoreditch, London, seeks a Sales Trainer & Coach to elevate our outbound sales team. This hands-on role involves listening to calls, delivering practical coaching, and providing ongoing development to help consultants build confidence and achieve strong results.

The ideal candidate has at least 2 years' experience coaching or leading a high-volume outbound sales team, enjoys real-time floor support, and can help cross-sell services across Water, Telecoms and Merchant Services.