Sales & Client Relations Specialist

Flotek; Pencoed; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Commission package available with OTE

Job summary

Flotek is seeking a Sales Administrator in Pencoed to act as the main point of contact for customers, manage orders, and support the sales team with accurate admin and data entry.

You will develop relationships with key accounts, conduct regular account reviews, and assist with upselling and cross-selling of products and services to existing customers, driving profitability and renewal success.

Qualifications

• Customer service experience required.
• Sales experience preferred.
• IT and Comms knowledge desirable but not essential.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Develop a trusted relationship with key accounts.
• Complete regular account reviews.
• Upsell and cross sell products and services into existing customers.
• Deal with sales orders for existing clients.
• Complete regular analysis of our customers product penetration.
• Resign customer contracts.
• Increase profitability across the customer base.
• Ensure customer retention - meeting minimum renewal objectives.
• Keep current clients satisfied and deliver exceptional client service daily.
• Work with Sales to onboard and integrate new clients and develop existing relationships.
• Liaise between the customer and internal teams.
• Deal with inbound customer account queries.
• Help customers review their latest technology requirements.

Skills

Customer Service

Sales experience

Positive attitude

Job description

Flotek is seeking a Sales Administrator in Pencoed to act as the main point of contact for customers, manage orders, and support the sales team with accurate admin and data entry.

You will develop relationships with key accounts, conduct regular account reviews, and assist with upselling and cross-selling of products and services to existing customers, driving profitability and renewal success.