Sales & Client Success Specialist - Commission & Equity

Flotek; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff Share Equity Scheme

Commission package

21 Days Holiday increasing to 25 with

Job summary

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and

Qualifications

• A positive attitude with a can do approach to everything.
• IT and Comms knowledge preferable but not essential
• Customer Service Experience
• Sales experience

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure customer retention - meeting minimum renewal objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Deal with any inbound customer account queries
• Help customers with reviewing their latest technology requirements

Skills

Customer relations

Customer service

Sales experience

IT knowledge

Comms knowledge

Job description

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and