Sales Admin

Flotek Group; Pencoed; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Salary £25k-£27.5k

OTE £30k

Staff equity

Holiday 21→25 days

Job summary

Flotek Group is a fast-growing UK technlogy company seeking an experienced client relations specialist to ensure outstanding partner service and enduring relationships. Based at the head office in Bridgend, you will manage ongoing partner accounts, conduct regular reviews, and collaborate with the sales team to onboard and grow the partner base.

Hours are Monday to Friday, 9:00am–5:30pm with flexible hours.

Qualifications

• Customer service experience.
• Sales experience.
• IT and Comms knowledge preferable but not essential.

Responsibilities

• Be the primary point of contact and build long-term relationships with partners.
• Develop a trusted relationship with key accounts and complete regular account reviews.
• Upsell and cross-sell products and services into existing partners.
• Deal with sales orders for existing partners and help partners review their latest technology requirements.

Skills

Customer service experience

Sales experience

Job description

The Role

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

As part of our growth plans, we're seeking an experienced client relations individual who has a real passion for delivering excellence and ensuring partner service is at the heart of everything we do.

Hours: Monday to Friday, 9.00am to 5.30pm (flexible hours), based at our head office in Bridgend.

Responsibilities

• Be the primary point of contact and build long-term relationships with partners.
• Develop a trusted relationship with key accounts.
• Complete regular account reviews.
• Upsell and cross-sell products and services into existing partners.
• Deal with sales orders for existing partners.
• Complete regular analysis of our partners' product penetration and look at ways to increase the footfall across our base.
• Re-sign partner contracts.
• Increase profitability across the partner base.
• Ensure partner retention, meeting minimum renewal objectives.
• Keep current partners satisfied and deliver exceptional service on a day-to-day basis.
• Work with the Sales team to onboard and integrate new partners and develop existing relationships.
• Liaise between partners and internal teams.
• Deal with any inbound partner account queries.
• Help partners review their latest technology requirements.

What We Are Looking For

• A positive attitude with a can-do approach to everything.
• IT and Comms knowledge preferable but not essential.
• Customer service experience.
• Sales experience.

Benefits

• Basic salary of £25,000 - £27,500.
• Commission package available with expected OTE of £30,000.
• Staff Share Equity Scheme.
• 21 days holiday increasing to 25 with 3 years of service (plus bank holidays).