Customer Success & Sales Coordinator

Flotek Group; Pencoed; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Commission on target OTE £30,000

Staff Equity Scheme

25 days holiday (plus bank holidays)

Job summary

Flotek Group is seeking an experienced customer relations professional to deliver excellence and keep customer service at the heart of our business.

You will be the primary contact for customers, nurture key accounts, and drive renewal and profitability while collaborating with the Sales team to onboard new clients and develop existing relationships. This role focuses on IT and communications needs for UK SMBs.

Qualifications

• A positive attitude with a can do approach to everything!
• IT and Comms knowledge preferable but not essential
• Customer Service Experience
• Sales experience

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure customer retention - meeting minimum renewal objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Deal with any inbound customer account queries
• Help customers with reviewing their latest technology requirements

Skills

Customer Service

Sales experience

Job description

Flotek Group is seeking an experienced customer relations professional to deliver excellence and keep customer service at the heart of our business.

You will be the primary contact for customers, nurture key accounts, and drive renewal and profitability while collaborating with the Sales team to onboard new clients and develop existing relationships. This role focuses on IT and communications needs for UK SMBs.