Sales Support Administrator (Part Time)

Digital Appointments; Stoke-on-Trent; On-site; GBP 18,000 - 30,000; Part time

Job summary

Digital Appointments is seeking a Part-Time Sales Support Administrator to join its busy commercial team in Stoke-on-Trent. The role offers 20 hours per week with a salary up to £30,000 pro rata for the part-time schedule.

You will support day-to-day admin for the sales team, handle quotes, orders and CRM records, and act as a first point of contact for customers by phone and email.

Qualifications

• Experience in sales administration or commercial admin.
• Confident communicator with clear written and verbal skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Raise quotes, process orders and prepare sales documentation.
• Respond to customer enquiries by phone and email.
• Keep CRM records up to date for customers, prospects and pipeline.
• Coordinate diaries, meetings and product demos for the sales team.
• Produce sales reports and pipeline updates for management.
• Liaise with installations, support and finance to ensure a smooth journey.
• Log incoming leads into the CRM and ensure timely follow-up.
• Support proposal preparation and contract paperwork when needed.
• Provide general administrative cover across the sales function.

Skills

Sales administration

CRM management

Communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

A well-established and leading software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function — and wants the flexibility that part-time hours bring.

20 hours a week

Salary: up to £30000 pro rata

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes.

If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you'll be doing:

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation


• Acting as a first point of contact for customer enquiries — responding promptly and professionally by phone and email


• Keeping the CRM up to date with accurate customer, prospect and pipeline information


• Coordinating diaries, meetings and product demos for the sales team


• Producing sales reports, activity summaries and pipeline updates for management


• Liaising with colleagues across installations, support and finance to keep the customer journey seamless


• Managing incoming leads, logging them into the CRM and ensuring timely follow-up


• Supporting proposal preparation and contract paperwork where needed


• Providing general administrative cover across the wider sales function

What we're looking for:

• Previous experience in a sales administration, sales support or commercial admin role


• Confident communicator — clear and professional, both written and verbal


• Strong organisational skills and the ability to juggle competing priorities without dropping the ball


• Excellent attention to detail and accuracy with data


• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)


• Customer-focused, approachable and professional


• Experience within a SaaS, software or technology business would be a real plus