Sales & Branch Operations Coordinator

Towne Lifting & Testing; Tees Valley; Sur place; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Restaurant d'entreprise

Indemnités de stage/alternance

Résumé du poste

Towne Lifting & Testing in Stockton-on-Tees seeks a Sales Administrator to support order processing, customer service and daily branch operations. You will check product details, prices and delivery needs, prepare quotations and keep records up to date.

The role suits someone organised, with good communication and a willingness to learn. Engineering background is desirable but not essential; join a busy team and contribute to improving service and efficiency.

Qualifications

• Strong organisational skills and attention to detail.
• Clear communication with customers and colleagues.
• Proficiency with Microsoft Office and basic computer skills.
• Willingness to learn our order processing and customer management systems.

Responsabilités

• Process customer orders accurately, checking product details, quantities, pricing and delivery requirements.
• Prepare quotations, sales orders and purchase orders, and maintain up-to-date customer and order records.
• Handle enquiries by telephone and email, providing a professional, helpful service and keeping customers informed of progress.
• Liaise with suppliers, sales colleagues and engineering teams to confirm availability, lead times and customer requirements.
• Support the coordination of deliveries, site visits and engineering work, helping ensure the required information and resources are in place.
• Follow up outstanding orders and enquiries, resolve routine issues and refer technical questions to the appropriate colleague.
• Support general branch administration, including paperwork, invoicing information and accurate system updates.
• Provide holiday cover for Branch Managers, supporting agreed day-to-day duties such as customer enquiries, order oversight and coordination with colleagues.
• Assist other areas of the business when required and contribute ideas to improve customer service and order processing.

Connaissances

Organisational skills

Attention to detail

Communication skills

MS Office

Team player

Outils

Order processing systems

Description du poste

Towne Lifting & Testing in Stockton-on-Tees seeks a Sales Administrator to support order processing, customer service and daily branch operations. You will check product details, prices and delivery needs, prepare quotations and keep records up to date.

The role suits someone organised, with good communication and a willingness to learn. Engineering background is desirable but not essential; join a busy team and contribute to improving service and efficiency.