Branch Operations & Customer Service Coordinator

Get Staffed Online Recruitment Limited; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Get Staffed Online Recruitment Limited is seeking an organized, motivated individual to support order processing, customer service and day-to-day branch operations. You will enjoy helping customers and will grow with the business as you learn about lifting equipment, crane services and testing work.

The role offers potential for development across the branches, with responsibilities spanning orders, enquiries, liaising with suppliers, and coordinating deliveries and site visits.

Qualifications

• Strong organisational skills with attention to detail and ability to prioritise a busy workload.
• Clear communication skills and a friendly, professional approach to customers and colleagues.
• Confidence using Microsoft Office and willingness to learn order processing and customer management systems.
• Reliable, flexible team player able to work independently and take ownership of tasks.
• Willingness to develop product knowledge and take on new responsibilities.

Responsibilities

• Process customer orders accurately, checking product details, quantities, pricing and delivery requirements.
• Prepare quotations, sales orders and purchase orders, and maintain up-to-date records.
• Handle enquiries by telephone and email, keeping customers informed of progress.
• Liaise with suppliers, sales teams and engineering to confirm availability and lead times.
• Coordinate deliveries, site visits and engineering work, ensuring information and resources are in place.
• Follow up outstanding orders and enquiries, and refer technical questions to colleagues.
• Support general branch administration and accurate system updates.
• Provide holiday cover for Branch Managers and escalate decisions outside the level of responsibility.
• Assist other areas of the business and suggest improvements for customer service and order processing.
• Learning and development opportunities to grow with the business.

Skills

Organisational skills

Attention to detail

Customer service

Clear communication

Team player

Problem solving

Tools

Microsoft Office

Order processing systems

Job description

Get Staffed Online Recruitment Limited is seeking an organized, motivated individual to support order processing, customer service and day-to-day branch operations. You will enjoy helping customers and will grow with the business as you learn about lifting equipment, crane services and testing work.

The role offers potential for development across the branches, with responsibilities spanning orders, enquiries, liaising with suppliers, and coordinating deliveries and site visits.