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Get Staffed Online Recruitment Limited; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Get Staffed Online Recruitment Limited is seeking an organized, motivated individual to support order processing, customer service and day-to-day branch operations. You will enjoy helping customers and will grow with the business as you learn about lifting equipment, crane services and testing work.

The role offers potential for development across the branches, with responsibilities spanning orders, enquiries, liaising with suppliers, and coordinating deliveries and site visits.

Qualifications

• Strong organisational skills with attention to detail and ability to prioritise a busy workload.
• Clear communication skills and a friendly, professional approach to customers and colleagues.
• Confidence using Microsoft Office and willingness to learn order processing and customer management systems.
• Reliable, flexible team player able to work independently and take ownership of tasks.
• Willingness to develop product knowledge and take on new responsibilities.

Responsibilities

• Process customer orders accurately, checking product details, quantities, pricing and delivery requirements.
• Prepare quotations, sales orders and purchase orders, and maintain up-to-date records.
• Handle enquiries by telephone and email, keeping customers informed of progress.
• Liaise with suppliers, sales teams and engineering to confirm availability and lead times.
• Coordinate deliveries, site visits and engineering work, ensuring information and resources are in place.
• Follow up outstanding orders and enquiries, and refer technical questions to colleagues.
• Support general branch administration and accurate system updates.
• Provide holiday cover for Branch Managers and escalate decisions outside the level of responsibility.
• Assist other areas of the business and suggest improvements for customer service and order processing.
• Learning and development opportunities to grow with the business.

Skills

Organisational skills

Attention to detail

Customer service

Clear communication

Team player

Problem solving

Tools

Microsoft Office

Order processing systems

Job description

Our client is looking for an organised, approachable and motivated individual to support order processing, customer service and the day-to-day running of their branches. This role suits someone who takes pride in accurate work, enjoys helping customers and is keen to learn and grow with the business.

An engineering background is desirable but not essential. A positive attitude, willingness to learn and interest in their lifting equipment, crane services and testing work are key.

Key Responsibilities:

• Process customer orders accurately, checking product details, quantities, pricing and delivery requirements.
• Prepare quotations, sales orders and purchase orders, and maintain up-to-date customer and order records.
• Handle enquiries by telephone and email, providing a professional, helpful service and keeping customers informed of progress.
• Liaise with suppliers, sales colleagues and engineering teams to confirm availability, lead times and customer requirements.
• Support the coordination of deliveries, site visits and engineering work, helping ensure the required information and resources are in place.
• Follow up outstanding orders and enquiries, resolve routine issues and refer technical questions to the appropriate colleague.
• Support general branch administration, including paperwork, invoicing information and accurate system updates.
• Provide holiday cover for Branch Managers, supporting agreed day-to-day duties such as customer enquiries, order oversight and coordination with colleagues. Escalate decisions outside the agreed level of responsibility.
• Assist other areas of the business when required and contribute ideas to improve customer service and order processing.

Skills and Personal Qualities:

• Strong organisational skills, attention to detail and the ability to prioritise a busy workload.
• Clear communication skills and a friendly, professional approach to customers and colleagues.
• Confidence using Microsoft Office and willingness to learn their order processing and customer management systems.
• A reliable, flexible team player who can also work independently and take ownership of tasks.
• Willingness to develop product knowledge, take on new responsibilities and grow with the business.
• Experience in order processing, customer service, sales administration or a similar role.
• An engineering, lifting equipment, crane or industrial background, or familiarity with technical products.

Learning and Development

The role offers scope to build knowledge of our client's products, services and branch operations. As your experience develops, you will be encouraged to support wider business activities and take on additional responsibilities.