Technical Clerk

Wolviston Management Services; Tees Valley; On-site; GBP 19,000 - 24,000; Full time

Job summary

Wolviston Management Services are supporting our client, a well-established lifting equipment specialist, in recruiting a Technical Clerk to join their busy Middlesbrough team. The role provides essential administrative and coordination support across the Service Division, from initial booking through to completion.

You will work closely with engineers, customers and the wider office team to ensure service, repair and inspection activities run smoothly.

Qualifications

• Previous administration or coordination experience.
• Strong organisational skills and attention to detail.
• Professional telephone manner and clear communication.
• Good written and verbal communication and IT proficiency.
• Experience in engineering/service environments is beneficial but training is provided.

Responsibilities

• Handle customer enquiries by phone and email.
• Book and coordinate service, repair and inspection work.
• Support planning and scheduling of engineer visits.
• Update job records and internal systems.
• Liaise with engineers, customers and suppliers for information.
• Prepare paperwork and support certification processes.
• Monitor outstanding jobs and follow-up actions.
• Keep customers informed on progress.
• Provide general administration to the Service Division.

Skills

Administrative support

Coordination

Customer service

Data entry / IT skills

Telephone manner

Tools

CRM software

Scheduling tools

Office systems

Job description

Technical Clerk

Location: Middlesbrough

Start Date: ASAP

The Opportunity

Wolviston Management Services are pleased to be supporting our client, a well-established specialist within the lifting equipment industry, in the recruitment of a Technical Clerk to join their busy team in Middlesbrough.

This is a varied and fast-paced position, providing essential administrative and coordination support to the Service Division and helping ensure customer requirements and engineering activities are managed efficiently from initial booking through to completion. The role would suit an organised and proactive individual who enjoys working with customers, coordinating workloads and keeping on top of multiple priorities. Previous experience within engineering, service coordination, construction, transport, hire or a similar industrial environment would be advantageous; however, full training can be provided for the right person.

The Role

Working closely with engineers, customers and the wider office team, you will support the day-to-day coordination of service, repair and inspection activities.

Key responsibilities will include:

• Handling incoming customer enquiries via telephone and email
• Booking and coordinating service, repair and inspection work
• Supporting the planning and scheduling of engineer visits
• Updating job records, customer information and internal systems
• Liaising with engineers, customers and suppliers to obtain required information
• Preparing job paperwork and supporting service certification processes
• Monitoring outstanding jobs, reports and follow-up actions
• Ensuring customers are kept informed on the progress of their requirements
• Supporting the wider Service Division with general administration as required

About You

We are looking for someone who is organised, dependable and comfortable working within a busy office environment.

You will ideally have:

• Previous administration, coordination or customer service experience
• Strong organisational skills with excellent attention to detail
• A confident and professional telephone manner
• Good written and verbal communication skills
• Good general IT skills and confidence using office-based systems
• The ability to prioritise workloads and manage multiple tasks
• A proactive approach and willingness to support the wider team

Experience within engineering, lifting equipment, construction, transport, hire or industrial services would be beneficial but is not essential.

Previous exposure to job management systems, CRM software, scheduling tools, purchase orders, service reports or certification would also be advantageous.

What's on Offer?

• Temporary opportunity with an immediate start available
• Full-time or part-time hours considered
• Varied and engaging office-based position
• Support from an experienced and friendly team
• Opportunity to gain experience within the specialist lifting and engineering sector
• Potential for the position to develop in line with future business requirements

If you are an organised and customer-focused administrator looking for your next opportunity in Middlesbrough, we'd love to hear from you.