Sales Associate (Luxury)

Heathrow Employment & Skills Academy; Hounslow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Christian Dior Couture in London Heathrow is seeking a Sales Associate with luxury sales expertise to develop client relationships and become a specialist in Dior couture.

You will greet customers, deliver exceptional service, and demonstrate in-depth product knowledge across all categories while staying aware of campaigns and promotions. The role emphasises add-on sales, target attention, and maintaining boutique standards.

Qualifications

• Previous experience within luxury fashion.
• Excellent communication and relationship-building skills.
• An existing client book (preferred).
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Skills

Luxury fashion experience

Customer relationship skills

Excellent communication

Client book (preferred)

Fashion knowledge

Second language (preferred)

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a Sales Associate with an expertise in luxury sales to join one of our Heathrow team in London, to develop client relationships and to become a specialist in Dior couture.

Job responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Profile

• Previous experience within luxury fashion
• Excellent communication and relationship-building skills
• An existing client book (preferred)
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)