Sales Associate - Harrods

LVMH Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Christian Dior Couture is seeking a full-time Sales Associate for our Harrods concession in London to develop client relationships and become a specialist in Dior couture.

You will greet, advise and build loyalty with clients, demonstrating product knowledge across categories. The role requires a passion for luxury fashion and a strong ability to maintain exceptional service standards in a prestigious environment.

Qualifications

• Knowledge of accessories and leather goods.
• Experience in luxury fashion.
• Excellent communication and relationship-building skills.
• Ability to build long-term client relationships.
• Passion for Dior and our collections.
• Knowledge of fashion and trends.

Responsibilities

• Greet, serve and advise customers with the highest standard of service at all times.
• Develop loyalty with customers by building relationships through a 1-2-1 personal shopper style approach to sales.
• Demonstrate product knowledge across all categories and stay aware of campaigns, launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with targets.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Maintain knowledge of sales targets and department performance daily and weekly.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• Be conversant with selling systems, cash and exchange procedures.
• Maintain high standards of housekeeping and retail presentation within the store.
• Take actions to maximize security and prevent theft.
• Ensure department operates with company procedures to minimize losses.
• Participate in team meetings and contribute positively.
• Carry out additional duties as directed by management.

Skills

Accessories knowledge

Leather Goods

Luxury fashion experience

Communication skills

Relationship building

Client relationships

Brand passion

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a full-time passionate and driven Sales Associate to join our beautiful Harrods concession in London, to develop client relationships and to become a specialist in Dior couture.

Job responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.

Profile

• Strong knowledge of Accessories and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• A bility to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends

Additional information

• Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.