Full-time Sales Associate - Heathrow Airport

LVMH Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Christian Dior Couture at Heathrow Airport in London is seeking a Full-time Sales Associate with luxury sales expertise to develop client relationships and become a specialist in Dior couture.

Responsibilities include greeting and advising customers, driving loyalty through 1-2-1 personal shopper-style sales, and maintaining product knowledge across categories and campaigns. Fluency in a second language is preferred.

Qualifications

• Previous experience in luxury fashion.
• Excellent communication and relationship-building skills.
• An existing client book (preferred).
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Skills

Luxury fashion experience

Communication skills

Client book

Passion for Dior collections

Knowledge of fashion trends

Second language

Job description

Full-time Sales Associate - Heathrow Airport

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a Sales Associate with an expertise in luxury sales to join one of our Heathrow team in London, to develop client relationships and to become a specialist in Dior couture.

Job responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.


• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.


• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.


• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.


• To deal effectively with customer complaints by liaising with the line manager when necessary.


• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis


• Follow all stock management procedures.


• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.


• To be conversant with selling systems, cash and credit and exchange procedures.


• To maintain the highest standards of housekeeping and retail standards within the store.


• Take all actions necessary to maximise security and prevent theft of product.


• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.


• Participate in team meetings and make a positive contribution.


• To carry out any additional duties as directed by the management team.

Profile

- Previous experience within luxury fashion
- Excellent communication and relationship-building skills
- An existing client book (preferred)
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Fluency in a second language (preferred)

Additional information

Must be available to work full-time 40 hours per week with Monday to Sunday flexibility.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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