Sales Associate / Client Success Manager

Carl Friedrik; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative travel and leather goods brand is seeking a Store Associate to enhance the customer experience at their central London store. This role is pivotal in showcasing luxury products and requires a passion for exceptional service and sales. You will engage with clients, ensuring their shopping experience is tailored and memorable while achieving sales targets through effective techniques. Join a forward-thinking company that values quality and creativity, and be part of a team that is redefining luxury retail for the modern professional.

Qualifications

• Previous experience in retail, hospitality, or luxury sales is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure every client receives a personalised and exceptional shopping experience.
• Achieve and exceed sales targets through effective upselling and cross-selling techniques.

Skills

Customer Service

Sales Techniques

Communication Skills

Detail-oriented

Multitasking

Education

Experience in Retail or Hospitality

Tools

Point-of-Sale Systems

CRM Software

Job description

Summary

Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and quality.

About the role

We are looking for a talented Store Associate to play a key role in our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.

Who you are

You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.

Your responsibilities

• Ensure every client receives a personalised and exceptional shopping experience.
• Achieve and exceed sales targets through effective upselling and cross-selling techniques.
• Assist in maintaining the store’s visual presentation and cleanliness.
• Manage inventory, ensuring products and materials are well-stocked and organised.
• Process transactions accurately and efficiently, handling payments and booking confirmations.
• Work collaboratively with the store team to achieve collective goals.

Requirements

• Previous experience in retail, hospitality, or luxury sales is preferred.

• Strong interpersonal and communication skills.

• Ability to build rapport with high-profile clients and understand their unique needs.

• Proficiency in using point-of-sale systems and CRM software.

• Detail-oriented, proactive, and able to multitask in a fast-paced environment.

More about Carl Friedrik

We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.

Carl Friedrik in the media

• New York Times: “Best refined briefcase for daily use: Carl Friedrik”

• Forbes: “The new king in the leather goods space”

• Featured in HBO’s Emmy award-winning drama, Succession.

Start date:As soon as possible

Hiring for multiple positions.