Sales Associate

Crocs, Inc.; Livingston; On-site; GBP 17,000 - 19,000; Full time

Job summary

Crocs, Inc. in Livingston, United Kingdom, seeks an in-store Retail Associate to deliver exceptional customer service and help run daily store operations. You will use the CHARM service model, assist in multiple departments, manage POS, and ensure stock and presentation standards are met.

The role requires flexibility for nights, weekends and holidays, with a passion for creating memorable shopping experiences and strong communication with customers and teammates. Equal opportunity employer.

Qualifications

• Experience delivering high-quality customer service in a retail setting.
• Strong communication and interpersonal skills to engage customers and team members.
• Ability to work flexible hours including nights, weekends and holidays.
• Proactive, detail-oriented with a customer-first mindset.

Responsibilities

• Deliver outstanding service to consumers using the store's service model (CHARM).
• Contribute to a positive, collaborative team environment with ideas and feedback.
• Assist in multiple store departments: consumer service, product knowledge, placement, visuals and stock room management.
• Support daily retail operations: POS system, stock replenishment, pricing, markdowns, loyalty programs, store cleanliness and recovery standards.
• Lead by example and work with Store Management to boost personal KPIs with sales-focused techniques.
• Adhere to Asset Protection policies, inventory control, and compliance procedures.

Skills

Customer service

Communication

Teamwork

Sales

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that"s exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Salary or Pay Range: £12.50 -

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.