Sales Assistant at Pearsons Glass

EasyInfoBlog.com LLC; Liverpool; On-site; GBP 14,615 - 20,816; Part time

Job summary

A leading UK supplier of art glass is seeking a Sales Assistant to support customers and manage orders at their Liverpool retail site. The ideal candidate is a confident communicator with strong organizational skills, able to multitask effectively while providing outstanding service. Responsibilities include handling customer inquiries, processing orders, issuing invoices, and coordinating deliveries with a part-time schedule. This position is a key role in ensuring customer satisfaction in a busy retail environment.

Qualifications

• A confident communicator across all channels – phone, email, and live chat.
• Highly organised with great attention to detail.
• Comfortable multitasking in a busy environment.

Responsibilities

• Handle customer enquiries and orders via phone, email and online chat.
• Enter orders accurately into our custom computer system.
• Provide outstanding customer service, resolving delivery queries and discrepancies promptly.
• Prepare and issue quotations, invoices, and delivery notes.
• Process customer payments, including credit card transactions.
• Maintain and update customer information in the system.
• Liaise with the team regarding order fulfilment and delivery scheduling.
• Contact customers to follow up on recent orders.
• General office administration e.g. filing, posting mail.
• Manage incoming switchboard calls and direct them to the correct department.

Skills

Confident communicator

Highly organised

Proficient with computers

Attention to detail

Multitasking ability

Tools

Microsoft Office

CRM systems

Magento

Veeqo

Job description

Job Title

Sales Assistant

Agency: Recruitment Services UK | Location: L5, Liverpool, Merseyside | Salary/Rate: £12.86/hour Hours: Part-Time (24 hours, 8 hours per day, Monday/Wednesday/Thursday), Permanent

Join Pearsons Glass’s friendly and professional team as a Sales Administrator, where you’ll play a key role in supporting customers, processing orders, and keeping our sales operations running smoothly. Pearsons Art Glass is a leading UK supplier of art glass, tools, and materials, supporting artists and hobbyists with high-quality products and expert service.

As a Sales Assistant at our Art Glass retail site, you’ll be the first point of contact for customers, handling orders and enquiries via phone, email, and online chat. You’ll ensure every interaction is professional, efficient, and leaves customers delighted with our service. Working closely with our production and warehouse team, you’ll help coordinate deliveries, update records, and keep everything running seamlessly behind the scenes.

Key Responsibilities

• Handle customer enquiries and orders via phone, email and online chat
• Enter orders accurately into our custom computer system
• Provide outstanding customer service, resolving delivery queries and discrepancies promptly
• Prepare and issue quotations, invoices, and delivery notes
• Process customer payments, including credit card transactions
• Maintain and update customer information in the system
• Liaise with the team regarding order fulfilment and delivery scheduling
• Contact customers to follow up on recent orders, and re‑engagement opportunities
• General office administration e.g. filing, posting mail
• Manage incoming switchboard calls and direct them to the correct department

About You

• A confident communicator across all channels – phone, email, and live chat
• Highly organised with great attention to detail
• Comfortable multitasking in a busy environment
• Proficient with computers and familiar with Microsoft Office and CRM systems (knowledge of Magento & Veeqo an advantage)

Interview Process

An initial interview may be held via phone with a final interview on site, depending on the number of suitable applicants. We aim to complete the interview process by mid-November.

How to Apply

Interested and qualified candidates should: Click here to apply online for this job.