Sales Assistant

Wolseley Group; Gateshead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension matched up to 9%

Bonuses

Maternity / adoption leave

Discounts (online & high street)

Healthcare

YuLife app

Cycle to Work

Job summary

Plumb Centre in Gateshead is seeking a Sales Assistant to join our branch. You will serve customers at the trade counter, offer product advice, and help drive sales across plumbing and heating products. The role is full‑time, based in Gateshead, with a 40‑hour week and occasional Saturday mornings.

Driving licence is essential; plumbing/ heating knowledge is a plus. Excellent customer service and a willingness to learn are key.

Qualifications

• Driving Licence is essential.
• Plumbing & Heating knowledge is ideal.
• Experience in face-to-face sales and customer service.
• Warehouse experience helpful for stock handling and order picking.
• Strong customer service skills and a proactive approach.
• Team player who supports branch operations.
• Eager to learn with a positive work ethic.
• Comfortable lifting heavy items.

Responsibilities

• Serve customers at the trade counter with advice and product recommendations.
• Respond to customer queries by phone and email promptly and courteously.
• Make outbound calls to previous customers to regain business.
• Identify and pursue opportunities to grow branch sales.
• Handle general warehouse duties: stock in, put away, pick and pack orders.
• Provide cover for the driver, delivering to customers within a 20 mile radius.

Skills

Driving Licence

Plumbing & Heating knowledge

Face to Face sales

Customer service

Warehouse experience

Team player

Willingness to learn

Able to lift heavy items

Job description

Salary:

£26,695 + Bonus + Excellent Benefits

Sales Assistant - Gateshead (NE11 0JY) - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the £26,695 salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Assistant based in our Gateshead branch you’ll be responsible for:

• Serving customers on the trade counter by understanding their specific needs and providing advice and product recommendations

• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude

• Making outbound phone calls to previous customers to regain their business

• Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers

• General warehouse duties including booking incoming stock onto the system and putting it away and picking and packing customer orders which will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets

• Providing cover for the driver when out of the business driving a 3.5T automatic van making deliveries to customers within a 20 mile radius of the branch

This is a full time time permanent role working 40 hours per week, Monday to Friday 07.30am - 4.30pm and alternate Saturday mornings 08.00am - 12.00pm.

And here’s what we’d like you to have:

• A Driving Licence is essential

• Plumbing & Heating knowledge is ideal

• Previous Face to Face sales and customer service experience

• Warehouse experience

• The ability to deliver outstanding customer service

• To be a team player who is happy to assist in all areas to ensure the smooth running of the branch

• Eagerness to learn, with a positive and enthusiastic attitude and a strong work ethic

• To be comfortable lifting heavy items

We look forward to receiving your application!