Sales Assistant

Bestway Group; Bradford; Remote; GBP 18,000 - 24,000; Full time

Job summary

Adams Foodservice is seeking an experienced Telesales Operator to work through an allocated customer ring list, taking delivery orders by telephone and processing them accurately to meet deadlines.

The role requires confident telephone manner, good communication, and the ability to learn the ordering system. You will liaise with warehouse and transport teams to resolve order-related queries and maintain customer records.

Qualifications

• Previous telesales experience is essential.
• Confident telephone manner and strong communication skills.
• Good computer skills and accurate data entry.

Responsibilities

• Work through the allocated daily customer ring list and take delivery orders by telephone.
• Enter orders onto the company ordering system and meet cut-off times.
• Maintain regular customer contact and follow up on missed orders.
• Respond to product, pricing and stock enquiries; offer suitable alternatives.
• Liaise with warehouse, transport and other departments to resolve order queries.

Skills

Telesales experience

Telephone skills

Computer skills

Time management

Reliability

Tools

Ordering system

Job description

Job Purpose

Adams Foodservice is looking for an experienced, confident and customer-focused Telesales Operator. The role involves working through an allocated customer ring list, contacting existing customers by telephone to take delivery orders, accurately processing those orders and meeting delivery deadlines.

Key Responsibilities

• Work through the allocated daily customer ring list and take delivery orders by telephone.
• Enter orders accurately onto the company ordering system and meet processing cut-off times.
• Maintain regular customer contact and follow up on customers who have not placed their usual orders.
• Respond to enquiries about products, pricing and stock availability; offer suitable alternatives where appropriate.
• Liaise with warehouse, transport and other departments to resolve order-related queries.
• Maintain accurate customer records and escalated complaints or significant issues to the Head of SOP Team.
• Meet daily call completion and order processing targets and support the wider team as needed.

Skills & Experience

• Previous telesales experience is essential, including outbound telephone sales or calling customers to take orders.
• Foodservice experience is not required; applicants from other telesales sectors are welcome.
• Confident telephone manner and strong communication and customer service skills.
• Good computer skills, accurate data entry and the ability to learn ordering systems.
• Ability to organise a daily workload, meet deadlines and work towards performance targets.
• Proactive, reliable and comfortable working independently and within a team.

Performance Expectations

• Complete allocated customer ring lists within the required timescales.
• Maintain high order accuracy and ensure orders meet delivery deadlines.
• Follow up missed ordering opportunities and maintain strong customer relationships.
• Provide professional service and collaborate effectively with colleagues.

Reporting & Working Pattern

Reports directly to Rakesh Kumar, Head of SOP Team. This is a 37.5-hour, five-day role working Sunday to Thursday, with Friday and Saturday off.