Hands-On Telesales Team Lead

Bestway Group; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Job summary

Adams Foodservice is seeking a hands-on Telesales Supervisor to oversee daily telesales operations. You will supervise operators, allocate ring lists, and ensure orders are submitted on time while maintaining order accuracy.

Key responsibilities include coaching the team, monitoring performance and attendance, and coordinating with warehouse and shipping teams to resolve order issues. A strong focus on customer service and efficiency is required.

Qualifications

• Previous telesales supervision experience.
• Proven supervisory or team leadership capabilities.

Responsibilities

• Supervise telesales operators and allocate workloads; monitor performance.
• Ensure all orders are processed before deadlines and maintain accuracy.
• Coordinate with warehouse, transport and other teams to resolve order issues; communicate changes.
• Coach and support team members and address performance concerns; track attendance and schedules.
• Report team performance and issues to Head of SOP Team.

Skills

Telesales

Supervisory

People management

Organisational skills

Communication

Attention to detail

CRM/order systems

Job description

Adams Foodservice is seeking a hands-on Telesales Supervisor to oversee daily telesales operations. You will supervise operators, allocate ring lists, and ensure orders are submitted on time while maintaining order accuracy.

Key responsibilities include coaching the team, monitoring performance and attendance, and coordinating with warehouse and shipping teams to resolve order issues. A strong focus on customer service and efficiency is required.