Sales and Service Team Leader

Tracker; Uxbridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of Stolen Vehicle Recovery services is seeking a Supervisor to lead their Sales and Service team. This role involves managing daily operations, supporting service partners, and ensuring high-quality customer interactions. The ideal candidate will have supervisory experience, strong interpersonal skills, and the ability to work under pressure. Join a dynamic team and contribute to the success of a market leader in the telematics industry.

Qualifications

• 3–5 years in a similar supervisory role.
• Experience in customer/sales environments.

Responsibilities

• Lead a Sales and Service team, supervising Advisors.
• Manage daily operations and support service partner activities.
• Ensure high-quality customer records and manage escalations.

Skills

Interpersonal Skills

Problem-Solving

Organizational Skills

Communication

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Tracker Network UK Ltd. is the leading provider of Stolen Vehicle Recovery services in the UK, with strong capabilities in fleet and insurance telematics. We differentiate ourselves through proprietary VHF technology and a formal relationship with UK policing, aiding in tackling organized crime. In 2023 alone, we helped close over 50 chop shops and supported multiple investigations.

We are a subsidiary of CalAmp, a pioneer in the Connected Car, Connected Truck, and IoT marketplace.

We value our people as our greatest assets and strive to be an employer of choice. Our diverse and engaging environment encourages employees to showcase talents, develop skills, and share in our success. This role offers an exciting opportunity to work for a market-leading company poised for growth.

Responsibilities

Purpose of the Role

To lead a Sales and Service team at Tracker, supervising Advisors to ensure performance aligns with business targets. Responsibilities include managing daily operations, supporting service partner activities, handling cases, calls, and maintaining high-quality customer records in accordance with governance standards.

Qualifications

Key Responsibilities

• Supervise 3-4 Sales and Service Advisors, ensuring proper workload distribution
• Produce and analyze reports
• Manage service-related escalations via various channels, including social media
• Ensure CRM is fully utilized
• Collaborate with the Sales and Service Manager to optimize productivity
• Assist with inbound/outbound calls to support customer and partner activities
• Support sales efforts to meet revenue targets
• Participate in delivering new products and initiatives
• Maintain professional relationships with internal and external customers
• Maintain excellent customer review scores
• Accurately key sales data into Salesforce, controlling and following up as needed
• Manage cases efficiently and productively
• Present all H&S materials during monthly 121s
• Conduct telephony and DPA work in line with best practices

Primary Experience

• 3–5 years in a similar supervisory role
• Experience in customer/sales environments
• Self-motivated with strong interpersonal and problem-solving skills
• Excellent organizational skills and adaptability
• Ability to meet deadlines and work under pressure
• Strong communication skills in English (written and spoken)
• Effective team player and independent worker
• Proficiency in Microsoft Word, Excel, Outlook

Preferred Experience

• Salesforce experience